Online payments still not functioning correctly

dperry · January 22

Hello,
We are still having tenants complain they are unable to make their rent payments online.
This has been happening too long now.
Who do I take this to, to make it so our tenants can pay us?
Thank you

cheetah · January 23

That’s frustrating for both you and the tenants. If the issue has been ongoing, it should be escalated to whoever manages your payment platform or IT support — they can check for system errors or outages
Blox Fruits

MamaDuke7 · January 23

@storable_support

MamaDuke7 · January 23

dperry said:

Hello,
We are still having tenants complain they are unable to make their rent payments online.
This has been happening too long now.
Who do I take this to, to make it so our tenants can pay us?
Thank you

Have you called tech support?

I have been having affected customers use the "Forgot password" option and then it works when they reset it.

dperry · January 23

I sent an email today, too soon to get a response from them though. I am hoping this gets resolved like immediately!!!

Online payments still not functioning correctly

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