Flagged the wrong charge as NSF. What now?

marketer_kristy · April 21

Pretty much the title. One of our facilities received a charge back and the manager flagged the wrong charge. We sent a support ticket in yesterday because we didn't see how to fix this, and we haven't heard from anyone yet.

Hoping that the close day doesn't hinder any possible fix that Storable could have done, especially since we requested support before noon yesterday.

Anyone had this happen? Were you able to get it resolved?

MamaDuke7 · April 21

Did you try calling in to tech support? That's one I wouldn't wait on a ticket if I could avoid it.

But at this point, I'd probably just make an adjustment/credit for the wrong one, mark the correct one NSF without adding to the NSF count (so it will be the correct number of NSFs), and be done with it.

marketer_kristy · April 21

I was supposed to call today but it's been non-stop (literally) all day. I haven't had a chance to breathe.

Featured Categories

Flagged the wrong charge as NSF. What now?

Comments

Categories