autobill form

SENTRYMINISTORAGEINC · August 2018

how do we get the auto bill form that we have created prompt to print after entering auto bill info? after we save it, it will usually ask do you want to print an autopay authorization form?

Sue_C · August 2018

Hi @SENTRYMINISTORAGEINC, did you replace the existing form with the new one you created? It's coded to the print prompt when you add/edit autobill info (Setup > Form Setup > Autopay Authorization).
In that screen, you can make edits right on the default form or import your new one using File > Import.
Let me know if this helps.

SENTRYMINISTORAGEINC · August 2018

WHAT I DID WAS EDIT THE FORM THAT SITELINK ALREADY HAD, AND SAVED AS NEW..HOW DO I GET THAT ONE TO PROMPT AFTER ENTERING AUTOBILL INFO ON A TENANT BECAUSE RIGHT NOW, NOT EVEN THE OLD ONE WILL PROMPT ANYMORE, I DONT KNOW WHAT I CLICKED TO CHANGE IT. I SEE THERE ARE OPTIONS THAT SAY DISABLED, OPTIONAL AND INCLUDED..WHAT SHOULD THE SETTING BE ON?

Sue_C · August 2018

Sounds like you may need to mark the form as in use. Go to Setup > Form Setup > highlight the form, and then on the right-hand side under Selection, choose Use Standard RTF (or HTML, whichever you edited) > Save.

The Disabled/Optional/Included setting is for whether or not it will appear on the move-in screen along with other move-in forms like the lease. It is not required to choose one of these to get the prompt you want.

Keep us posted if this works for you!

jayjay · August 2018

RE: Auto Pay Authorization form. I'm really good at getting customers to sign up for autopay over the phone when they call in a payment. However, my company won't let me do this unless they are here to sign the form. Thoughts? Do you have to have that form in their paper file? Is it really a problem not to have it?

AnitaJohnson1269 · August 2018

@jayjay You could always set up the Auto Pay in the ESign section. Fill in the Autopay information in the tenants info, leave checked "none", create (under Company - Forms) select the Auto Pay, check the tenant you want to send, then email them the link (it will ask if you want to create a new doc). Once you receive the confirmation back you can change the auto billing from "none" to "credit card"

ShedStuff · August 2018

I've scanned and emailed autopay forms to tenants to have them signed and returned to us. Auto pay is a great tool in my opinion!

autobill form

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