Security Gate Programs
websterb
Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified ✭✭✭
We currently use StorLogix/PTI, but they do not communicate most of the time with not denying gate access on delinquent units. I have to physically run program update daily to have them sync. We upgraded PTI, at their direction to solve the issue (at a large cost) and they still don't want to play together. Each one says it's the other one, so we might need to switch.
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Comments
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MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭We also use StorLogix/PTI and they communicate just fine. I have a feeling it may be just some little spot in the setup that wasn't done correctly. You must be so completely frustrated.1 -
skinman Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭we use storlogix/PTI at one location and Digigate at the others. Never had the issues you bring up so that has to be a pain. I like things about both of them. Would love to combine certain aspects of the 2 together... overall Storlogix is superior IMO. Hope you can get it sorted out.1 -
Back when it was "Sitelink tech support" mine did that. Wouldn't recognize move ins or outs. Support told me a lot of "stuff" get junked up in the background over time and suggested I completely restart my PC every 5-7 days. I have never had an issue since. Hope this helps!1
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websterb Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified ✭✭✭It is frustrating. You have to create a ticket through PTI and wait for the callback. 99% of the time when they do call back, I cant take their call at that time, which then creates all new issues. Site Link is adamant its not their issue.
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