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Driver License Scans in black and white

We just got a new Canon MF743CDW printer in the office and whenever I try and scan a driver license with Sitelink, it will only scan in black and white.

Does anyone have any idea how we can get color scans since there is zero options in Sitelink for scanning?

Comments

  • themagethemage ORRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭
    edited November 2019
    Double check that the newest scanner drivers are installed.
    Double check the settings from the printers screen and make sure (if it has the option) that it isn't set to black and white.
    If it is a network device, see if Color Network Scangear (or more likely Color Network Scangear 2) is installed and configured.

    If you have the regular scangear installed (non color version), you may have to uninstall it before installing Color Scangear. At least on our equipment, it caused issues having both installed.

    If using windows 10, go to settings, devices, printers and scanners. Select the printer, click manage. Check the printer name, it may be a drop down box that will let you select the scanner function.

    If you can select the scanner, click scanner properties. Click scan profiles. Make sure a color or photo profile is set as default. (you can also fine tune some settings by editing the profile)

    That last doesn't seem to effect Sitelink, but it is worth checking if it is available.
  • teamcapitolateamcapitola CARegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭

    A quick fix until you figure out the issue.

    Just scan the license into windows (as a PDF or JPEG) into a folder you can find easily.

    Then, in the tenant account ePhotos, go to bottom right -->import  and click on Upload, select PDF (or JPEG) as file type and navigate to your folder and select your scan.

    We went through some connection issues awhile back, and even now occasionally the driver cheeses and we lose the connection to Sitelink for some reason... train this method as a backup just in case rather than rebooting the computer... of course it only works if your scanner is functioning in windows to begin with.

  • Eric_LewisEric_Lewis NCRegistered Moderator, Community Manager, SiteLink Tech Support, Daily Operations Certified, Advanced Operations Certified, Administrator Certified marketplace moderator
    @teesee150
    What happens if you try to scan the drivers license directly through the scanner(not using SiteLink)? If the scan is Black/White it is likely a setting in the scanner as described by 'themage' above. 
  • teesee150teesee150 MIRegistered User
    @teesee150
    What happens if you try to scan the drivers license directly through the scanner(not using SiteLink)? If the scan is Black/White it is likely a setting in the scanner as described by 'themage' above. 
    Sitelink is the only place that it scans in black and white. Every other program I try defaults to color
  • teesee150teesee150 MIRegistered User

    A quick fix until you figure out the issue.

    Just scan the license into windows (as a PDF or JPEG) into a folder you can find easily.

    Then, in the tenant account ePhotos, go to bottom right -->import  and click on Upload, select PDF (or JPEG) as file type and navigate to your folder and select your scan.

    We went through some connection issues awhile back, and even now occasionally the driver cheeses and we lose the connection to Sitelink for some reason... train this method as a backup just in case rather than rebooting the computer... of course it only works if your scanner is functioning in windows to begin with.

    This is a pretty annoying work around and I'm definitely the only in the office that could do this. The other people in the office would be completely loss trying to do this.
  • Eric_LewisEric_Lewis NCRegistered Moderator, Community Manager, SiteLink Tech Support, Daily Operations Certified, Advanced Operations Certified, Administrator Certified marketplace moderator
    @teesee150
    Please direct message me your contact information and I will reach out later today for additional troubleshooting. Thanks
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