Comment from Inquiry or Reservation

JulieAton · April 2020

I can't read the entire comment on the screen. I thought the comment used to populate into notes? I scrolled, made the other fields smaller etc. I still can't get the entire comment.

CVSSSTORAGE · April 2020

you have to click it to see the whole thing =(

JulieAton · April 2020

CVSSSTORAGE said:

you have to click it to see the whole thing =(

As stated in my post clicking doesn't work. Scrolling doesn't work. Changing size of fields doesn't work. The template should be set to limit the number of characters. And the comment should populate into notes.

JulieAton · April 2020

Response from Support: In regards to Reservation not showing all the comments and not displaying on the notes unfortunately this is by design and the only way to view more of the message would be to drag and extend the comment. Please note that this will not be able to show long notes. So we recommend that you advise tennants to stay within a 150 character limit. In the mean time I can add this as a future feature request.

JulieAton · April 2020

JulieAton said:

Response from Support: In regards to Reservation not showing all the comments and not displaying on the notes unfortunately this is by design and the only way to view more of the message would be to drag and extend the comment. Please note that this will not be able to show long notes. So we recommend that you advise tennants to stay within a 150 character limit. In the mean time I can add this as a future feature request.

How do I advise prospects reserving storage space on my website "to stay within a 150 character limit"????

PSC · May 2020

JulieAton said:

JulieAton said:

Response from Support: In regards to Reservation not showing all the comments and not displaying on the notes unfortunately this is by design and the only way to view more of the message would be to drag and extend the comment. Please note that this will not be able to show long notes. So we recommend that you advise tennants to stay within a 150 character limit. In the mean time I can add this as a future feature request.

How do I advise prospects reserving storage space on my website "to stay within a 150 character limit"????

I'd like to know the answer to this as well. It makes me feel a little unprofessional when I call to confirm their reservation. I let them know "I see you make a comment, but unfortunately I can't read it?"

JulieAton · May 2020

PSC said:

JulieAton said:

JulieAton said:

Response from Support: In regards to Reservation not showing all the comments and not displaying on the notes unfortunately this is by design and the only way to view more of the message would be to drag and extend the comment. Please note that this will not be able to show long notes. So we recommend that you advise tennants to stay within a 150 character limit. In the mean time I can add this as a future feature request.

How do I advise prospects reserving storage space on my website "to stay within a 150 character limit"????

I'd like to know the answer to this as well. It makes me feel a little unprofessional when I call to confirm their reservation. I let them know "I see you make a comment, but unfortunately I can't read it?"

I rarely call support but had to yesterday about something else. I was able to demonstrate this issue. Not much hope of it being resolved but it seems to me it should be easy for them to limit the number of characters. And also populate the comment to notes. I am pretty sure it used to show up in notes.

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