Exit Survey for Move Outs prompts selection prior to sending email
I am trying to see if there is anyway for us to keep track of Exit Surveys that have been sent by my employees. Right now, when you go to move out a tenant, the system prompts me to select "reason for leaving" + "would you rent again" -before actually sending the exit survey email. Is it possible for me to edit the…
New MoveOut will not show up on vacant list?
I just moved out one of my interior units - I go to print out a new vacant list and realize this unit "1075" will not show up. First step is an obvious refresh, then a sitelink reset. No luck, so I then check my facility map and confirm this unit is green/vacant... I check the lead to lease, find its available thru there…
How do you turn AutoPay off for tenants who have already moved out in SiteLink?
How do you turn AutoPay off for tenants who have already been moved out in SiteLink (an associate can't remember if they turned it off or not) OR determine if Autopay is turned off for tenants who have already been moved out in SiteLink? When I go to former tenants it is not possible to go to their Ledger Settings which is…
how do you make it so that a refund receipt does not print on move out
We move tenants out but do not issue refunds at move out to make sure everything is correct. The system automatically asks if you want to email a refund receipt at the end of the move out process - this creates issues as customers think the refund has been issued when it hasn't. Is there are way to disable the email…
Moveouts after rent increase
Is there any way to track moveouts that occur within a certain period of time after a rent increase letter is sent?
Move-Out: "Waive all fees dated after move-out date" Questions.
Hello Everyone, If you use the "Waive all fees dated after move-out date" option when moving out a tenant, could you please explain to me a bit what exactly this does? Does it waive the invoice balance, late fees, lien fees, etc? Thanks!
Accidentally moved someone out....
So, we accidentally moved someone out. In our old software, we could put them back as Pre-Existing. I don't know of anything like this in Sitelink. I was going to add the customer to a unit in setup, but because she is no longer considered a current occupant, it will not let me do that. Any help would be greatly…
Move-In & Move-Out Ratio?
Not sure if this is the appropriate place to post this but I'm wondering, for the NYC area, what is the average move-in & move-out ratio per week or per month? I'm just trying to gauge whether we're way off or not.
Move-In & Move-Out Rate
Hey Guys, I'm wondering, for the NYC area, what is the average move-in & move-out ratio per week or per month? I'm just trying to gauge whether we're way off or not.