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esign questions
We are new to Esign, Just set up this week. Two questions. 1) Does eSign have to print out the "Signature Certificate" page when we print the signed document for the tenant? We are getting the signed document printed, then on a separate piece of paper, "Signature Certificate" with Document reference is printing out. It…
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Mark Unit "Unrentable" during Transfer
When doing a Move Out we use the box to mark unit as Unrentable so we know to clean it. Is there an option to do this when transferring? Especially considering most tenants take a couple of days to transfer and the unit is showing as available.
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Prestige Storage Texas
AVS Mismatches-How do you clear them out of reminders?
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Editing Billing Dates
Does anyone know if there is a way to change someone's billing date after moving them in?
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NSF
Trivial question...........How do you turn off the "flashing" NSF symbol on the tenant's payment screen. Thanks in advance :)
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refund deposit
Is it possible to refund the 50$ deposit without a move-out
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Email Move out Receipts
Can anyone help in regards when a tenant moves out, we can send them an email receipt at the time of move out. Thanks
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Getting started with Online Payments
I have finally convinced the owners that we are ready to begin accepting online payments.Before I start the process of setting it up I have a few questions. 1. Are there any disadvantages to paying online?2. Can you require a minimum amount to be paid by the tenant when making payments online?3. Are you able to remove the…
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There needs to be a way to send a tenant who rents multiple units only 1 lease to E-sign
I've had several tenants call wanting to do E-sign but rent multiple units. I have to send each individual unit separately. It would be nice to be able to put all the units on one lease with their sizes and rates. Another suggestion would be for SiteLink to set it up where you can send multiple leases through a single link…
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Edit Lease Date
Is it possible to edit the lease date on a customer's account? We are signing new leases for all customers and this would be very handy.
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On Demand Invoice?
Invoice generation is not an option in Company ==> Forms. Can an invoice be generated on demand for a tenant?
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ACH- How to delete a pending transaction from the Ready To Submit screen
Tenant was set up on auto pay ACH 1st of month for October payment. A few days later I notice tenant logged on to website and processed another ACH payment that was applied to November. I sent email saying she had set up the auto pay feature when she logged on to pay September so the October payment was processed 10/1 and…
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invoices again
is it possible query invoices in general not specific to a client, potentially printing invoices generated from a date range or that have charges from a date range or a specific line item.
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Anyone have wireless alarms at their facility?
We are looking at potentially making the expensive switch from wired to wireless alarms, but was hoping to get some feedback from those of you who currently have wireless.
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Separating Accounts.
Hello, Does anyone know if there is a way to separate an account without having to move out the tenant. For an example. If someone has 3 units but wants to put 1 of the units in someone else's name, can you separate that 1 unit into a new account without having to move-out then move-in the new person? Thanks,
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Automatic Billing - Multiple Unit Tenanat
When entering card or ACH info in Automatic Billing for a tenant with multiple units why doesn't it update the other units? Or at least warn that they have multiple units and will need to be entered manually in the others? Thanks
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Invoicing Move In
When I move in a customer I can take a payment, with out Sitelink ever generating an invoice and it only generating a receipt. I can do a work around of moving them in, without taking payment, generating the invoice and then going to there account to take the payment, which means potentially I can have move ins without…
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What is included in Lien amount
When a lien is placed do you include the currents month rent even if it is not late? Our rent is due on the 1st of the month and liens are placed after 30 days of non payment which include the current months rent, late fees for previous months rent and Lien notice fee. My understanding is the lien amount is the total due…
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Automatic Settings
Last week we suddenly began to receive copies of every tenant transaction in our Outlook Inbox - copies of payment receipts, etc. We have no idea how this happened, we do not need copies of hundreds of payment receipts in our Inbox!!
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DL Scanner
Hello Sitelink Peeps - Has anyone had good luck with a particular make/model of an ID/DL scanner? I have a regular printer scanner but am looking for something compact that I can simply feed through. Thanks. B)
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Form Setup / Formatting question
I wanted to add our Sales Policy to the bottom of our printed/emailed Sitelink receipts; I added the text to the existing receipt form in Setup. My problem is I don't know how to keep the text "pinned" to the bottom of the page. I can get it close, but it still prints around 3 inches up from the bottom; if I space it all…
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WEBINAR 11/14/18: Best Practices for Operational Audits using SiteLink
When was the last time an audit was completed at your facility? Don't miss this webinar! Best Practices for Operational Audits Using SiteLink November 14, 2018 at 2:00 PM EST with Sue Haviland of Haviland Storage Services and James Renouf, SiteLink Corporate Trainer This webinar will be hosted by Sue Haviland, one of the…
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Can't find a VIN number for vehicles in units
I'm new to the business and going through my first ever foreclosure process. In a few of our units we have found motorcycles and ATVs that were not disclosed to us by the owners (so we have no info on them). We also have no license plates or distinguishable VIN numbers so we can't send a VTR-275 to the DMV. I'm not sure…
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Online Move In Button
Hello! Is anybody using the new Online Move In button? We would like to see how it works/looks but don't currently have the site link reservation link integrated with our website. Any help is appreciated, thanks! :)
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Clearing Default Gate Codes from Tenant and Reports
When entering a new tenant, Gate Code is Automatically Generated. "Make Random Gate Code" (green field, required) Can we set up a preference that does Not require or generate Gate Codes? We have not had Gate Code access in the past, but now, with our new Climate Controlled Units, we will be creating individual 4 digit door…