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Why is the collections screen so inadequate to complete the job?
Of all the areas the collections is the worst as far as accessing the tools i need to complete the tasks needed to collect. for example.....i can't do an overlock or lock out of gate because no ledger settings....many times i have to do that manually so i have to go back put to payment screen...also no tasks or…
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Crashing in Lead to Lease
Hi everybody! I am checking to see if anyone else is having an issue with sitelink crashing in their lead to lease screen. Lately I cannot even complete a note in the screen without the whole software going down. Sitelink has not returned my support requests and this has been ongoing for several weeks. if you have found a…
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Skagit Self Storage
We are a new business, can someone please tell me how you do your Past Due Calls? How often do you call? We are in Washington State. Thank You for you help.
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Just a suggestion
It would be nice if SiteLinks added a Happy Holidays card that we could send out during holidays.. it took me along time to add this to forms due to image size.. This is what we sent out last year..
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duplicate numbers
Hey has anyone ever encountered an issue with a number of a unit duplicating its self example 3 units A20 A 27 A28 to the same person linked units A28 showed in the availability to rent so i had to reserve it till they get it fixed because it doesn't show as a unit i can link or anywhere else in the system
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500 Error - E-Sign Lease
Anyone ever got a 500 error on the computer or tablet when you generate a lease for a tenant to sign ? Or have you ever got a 500 error when the tenant already signed the lease and it is waiting for a managers signature ? If so what are some of your solutions besides voiding out the lease and generating another or printing…
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Removing Walk in's
Does anyone know how to "walk back" the number of walk ins in sitelink? We accidentally added too many at close and now the system is showing us to be far too high.
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Kathy
How do I add new units to existing system. We are adding additional units to existing units and I need to number them in system
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Past due schedule - feature request
Every company we have worked for we put in our own past due email schedule in that we made years ago. It would be nice when creating something in the past due schedule if we had the option of selecting the predefined email template it uses. We can select the desired form to attach automatically but the last step to sending…
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Lease/Contract Number
Somewhere in the past, the lease number was changed under the ledger settings for a tenant. I have gone back and changed every tenant back to the origianl lease number defaults by the software. It will not change back for any new lease that is started. The number goes back to the inccorect number. Help! The incorrect…
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Predefined Messages Emails
Is there a way to add letters or form emails to the Predefined Messages, or is this a higher function for the RM's and such?
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ACH Auto Bill Account Type Business Checking
When selecting Business Checking I get a message stating the tenant needs to have a Valid Tax ID. We do not require the Tax ID. Is there a way to disable this? We just select Consumer Checking. Not sure it matters.
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Lien Fees as a percentage of rent
For several years my company has requested that the lien fees be allowed to be set as a percentage instead of just a flat rate. Similar to the late fee where you can choose a flat amount or a percentage of rent. Has anyone else requested this. The logix behind our reasoning is that a percentage amount would be more…
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User groups
Does SiteLink have user groups? That's where users (that's us) annually get together and discuss issues and ideas. I've been involved with user groups over the years with my profession and it really helps to get points across. Power in numbers!! It's a time when owners get in the same room and discuss challenges with the…
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Security and Locks. Please advise.
A few months ago i began requiring everyone to have a disc lock as opposed to standard (sub-standard) locks. To the degree that tenants pay attention to me and do not lie to me then ignore me, this has been fairly helpful at reducing break-ins. However, after curbing things for a while, now these criminals are now just…
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Temporally Turning off Auto-Pay
We occasionally have Tenants ask to turn off auto pay until a certain date. We advised this will possibly cause a late fee (depending on date). We leave a note on desk or set a reminder on SiteLinks. Does anyone else have this request by Tenants? Could it be possible for Sitelinks to have an option to…
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Storlogix
Can anyone help? My gate is offline and we use Storlogix at that location. I can't seem to find out how to get it back online.
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When the 1st of the month falls on a weekend
I'm new to sitelink and have only been processing payments for a few months. I noticed today my payments did not process like usual. Is it because the first of the month is on a weekend day? Should I just wait until Monday for them to process or do it manually?