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How do you like Access Control by Storable so far?
Hi! We are considering a change to Access Control by Storable, wondering who has had some time with it and what you think of it. We currently have PTI StorLogix Cloud, ever since they switched to the Cloud, the whole thing absolutely sucks and does nothing in the way of informing us of real time alarm activity from the PC.…
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How do I credit a tenant's account after a Daily Close?
A tenant came in and stated he lost the lock that we issued. I issued a new lock and keys and charged for a lost lock (he returned the key). The same tenant came back the next day and returned the lock he thought he lost. How do I credit what I charged?
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Forms: Payments & Charges
So I am working on updating some of our forms and I am having an issue. Is there a way to include both payments, credits, refunds, and charges in one single form? So far all the key words that I can find say (receipt only). Is there a way to bypass this that I have not found yet?
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Cannot Access Anything! StorLogix Security Level Permissions Do Not Allow..
We had some issues with Storelogix not connecting to the logix server and ended up doing a reinstall. Now, attempting to do anything results in the error message: Security Level Permissions Your current security level permissions do not allow you to access this information. Please contact your system administrator. There…
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Monday Morning Outage
In case you're having issues logging in this morning, it's a known issue they're working on. It says to use MyHub, but of course the things I need to do first thing in the morning are not available on MyHub. Gotta love Mondays!!! https://status.sitelink.com/
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Can I add icons to all past due tasks?
In "Tasks and Letters" all the prepopulated tasks have icons next to them but the tasks that I've added myself do not. Is there a way for all the past dues tasks to have icons?
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Glitch with Payment
I processed a payment on 10/12. The receipt is there and everything is correct. It was on my daily close. Tenant does not show up on Past Due list. However their when looking at their account it doesn't show the payment at all. I emailed support.
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Automatically Logging Out / Logging Off
I saw the thread the other day about "Staying Logged In", but our SiteLink never logs out. If you don't manually Log Off, it will stay open all day and night. Under "Program Defaults" there's a check for it requiring a log on when making a Move In or a Payment, etc, and I don't want that, that seems like it would be a huge…
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Average Length of Stay Report
Hello, Is there a report on Sitelink that shows the average length of stay tenant's are renting units for? Thank you!
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My question is to do with MOVE OUTS & credits
MOVE OUT ~ a customer is paid up to the end of the month. They schedule a move out for mid month at the beginning of the month but 2 days later after scheduling they Move Out. They are required to give 2 weeks notice but only give 2 days. That means their credit is only the time from the Scheduled Move Out Date ( mid…
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email from SiteLink change
Hi all!... long time listener first time caller! Is there a way to change the outgoing email from the SiteLink letters in the SL settings? Our #1 is bouncing quite a bit.
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Add mutiple emails?
A tenant is asking if she can add another email to the account to receive invoices and such. I know you can add alternates, but is it possible to add it to the main account and have things sent to both email addresses?
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Merchant services companies
Which merchant services companies work with sitelink?
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Feature Request Collective Submission
SiteLink states that their only basis for considering new features is the frequency of requests made for a particular feature. This is unwise considering that even if a request is addressing the same problem, it may not be the same "feature" requested to solve it- if a request is even made at all.. So I wanted to try…
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Avs not working
Anyone else having problems with their Avs not working? I tried 4 times and keep getting the error "Avs not working" thanks
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Staying logged in
Is there a way to stay logged in without having to re log in several times a day? If sitelink stays idle, i.e., I'm not taking payments, etc, but if someone comes in, I have to relog in. I didn't know if there's a setting that would prevent that. On Friday's, my coworker uses her name and password. Thanks.
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How many users here make feature requests?
Forgive any frustration that may come out here, but I've gotten little-to-no constructive responses from the development team when feature requests aren't responded to appropriately, requests for information regarding options that are available in SiteLink menus just to be told those don't exist or it's already there and…
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Online Payment issues
Many of our renters experienced issues last month making online payments. The website would give them errors or time them out when attempting to make a payment. In some cases the payments were actually going through and charged to their card but not registering as a payment. The same issue seems to be happening again this…