How do you get siteLink certification?
I want certificate that I am siteLink certified
Navigating Rate Changes
Hi Self-Storage Pros! Let's talk about revenue optimization and rent increases! It can be a bit nerve-wracking to tackle these topics, but this forum is all about helping you keep your businesses thriving. How do you approach rent increases at your facility? Any creative strategies or communication techniques that have…
Can anyone tell me how to turn OFF the sound or turn off the annoying chime sound???
I would like to know HOW to turn OFF the sound/chime when using Sitelink. It is so annoying that I have to MUTE my PC but then have to UNMUTE back and forth. There has to be a way to turn OFF this annoying BOINGGGG noise everytime I hit a button when using sitelink.... please help!!!
CC autobill update for multiple units
I have a tenant with multiple (2) units; they called and updated with new CC information, I took the call and updated with Myhub. Evidently, the new credit card information get put into the unit I called up, but not to the other unit that the customer rents?? My assumption would have been that since the two units are…
Gate code Suspended denied
my tenant that has 3 units, code says denied. I went into the gate program Storlogix and unchecked suspended. refreshed both programs sitelink and storlogix and the code is still denied Anyone know what is going on here? TIA
Esign document does not attach to email
Please help me troubleshoot Esign attachment to email. I sent Esign document to customer and the recipient could not find an attachment. She showed me on her phone what was received. There was no attachment. Is this a system error or am I missing something?
Hi Guy's, I need to post a job opening, any ideas on where to post for better chances of applicants with storage experience?
Is there a forms keyword for the overlock fee?
I'm going through and updating my paperwork and fee schedule. I can't find a keyword to insert the overlock fee into the paperwork notices. Is there one?? As a workaround, I'm using the Late Fee #2 for the price, but then not turning it on so I don't double charge, which is kind of clunky as I need to remember to change…
Merchandise receipt for a walk in customer
We have just started to sell packing supplies and ended up
using a roll of tape for the office. I entered a sale and zeroed out the amount
then proceeded. I wasn’t given the
option to print a receipt. Printing a
receipt for a walk-in customer has to be an option, right? And can you reprint a
receipt? If so from where?
What is the easiest way to clean/dust off locker doors?
We've tried using microfiber clothes and warm water with cleaner but it breaks everyone's back.. We've also tried using a duster with an extender arm and find that we just go through way too many duster head replacements. Any suggestions? What do you use?
Issues with card transactions today?
Earlier this morning I tried to take a card payment from a tenant, and it was kicked back with this notice: "Msg: Payment failed to process: Transaction declined: Please retry Reason Code: " Normally there is a reason code, but for this, there was not. I also just now tried to take a card payment for a tenant with multiple…
Is there a way to view who rented all the units for the month?
I can't find anything that lists which employee rented each unit. I know you can go look in each individual account but looking for something quicker than that if possible
Can't find form print options...
I've done it before, and I remember it being fairly easy and straightforward, but I can't find it now. I need to change what forms get printed off on a Move Out. I had a custom move out letter at one point, but the inserted keyword functions didn't work so I stopped using it. I've changed it now to eliminate those keyword…
Why is the 'bulletins' not showing on the reminders?
There have been times when the 'bulletins' are not showing in the reminders, seems it just disappears, so I've no idea if anyone has made a payment without going into the daily report.