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Storage Lien Management companies
Hello! I want to know if there are any Lien management companies out there that will handle all lien processes from start to finish? Letters, lien searches, letters again, selling of unit etc. I think this would be a much more favorable way to handle liens for Self Storage facility. I did a Google search but must be…
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Rental agreement through Sitelink?
Hello, Our goal is to do away with the paper rental agreements. We are in California, does sitelink offer online rental agreement for storage facilities to use? Or is there a pathway as how to download one that we'd have to implement? Thank you. .
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Grand Opening Ideas for New Facility
We have a new large facility set to open in Delaware at the end of this year. Can anyone recommend any new marketing ideas for our grand opening? In the past we have done streamer flags, blow-up dancing guys, balloons, ribbons, etc.. -I am just curious if anyone has any other suggestions/more modern ideas to grab the…
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Exit Survey for Move Outs prompts selection prior to sending email
I am trying to see if there is anyway for us to keep track of Exit Surveys that have been sent by my employees. Right now, when you go to move out a tenant, the system prompts me to select "reason for leaving" + "would you rent again" -before actually sending the exit survey email. Is it possible for me to edit the…
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Semi Annual Billing
I have several tenants scheduled for semi annual payments. Yes, I had the semi annual box checked in advance, but the amount is only showing is for 1 month. How do I fix this?
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Creating a new company letter
How do I go about adding a new letter to our company documents? We're wanting to give notice out to our customers.
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Accepting CashApp, Venmo, ApplePay?
Has SiteLink thought about ways of accepting digital payments from CashApp, Venmo, ApplePay, etc? Or is there way to accept these forms of payment now and I am just missing something?
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New MoveOut will not show up on vacant list?
I just moved out one of my interior units - I go to print out a new vacant list and realize this unit "1075" will not show up. First step is an obvious refresh, then a sitelink reset. No luck, so I then check my facility map and confirm this unit is green/vacant... I check the lead to lease, find its available thru there…
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Auto pay
I have several tenants that are on autopay. All but 26 of them have me take out payment on the first. The rest have me process their card on various days up to the tenth. On the screen where you set up credit card billing, for the ones that want a different date, can I select auto bill on day past due? Like tenant want…
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STOPPING PAYMENT ONLINE
How to make it where someone can't make an online payment?
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Card Payments on pre-lien or liened units?
Hi, My question is this. Does sitelink accept payments by card on a unit that is in pre-lien or lien status? Hopefully not but it has come up in conversation, so we wanted to ask. Thank you.
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RE: Invoicing
I have a tenant that has 9 units. 1 is in cc the other 8 are outdoor standard units. I'm having an issue with the invoicing showing all the units on 1 invoice. For some reason it is sending the climate control unit invoice seperate from the other 8 units. The tenant keeps requesting that the invoice show all 9 units and I…
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Why are reports organized by first digit instead of whole number?
Is there anyway to have reports organized by whole number instead of the first digit? When we run our "Past Due Balances" report and sort by "unit" the report will go - 06,09,104,122,23,32,38... The report is improper order and should be organized by whole number. Does anyone know who I can contact to correct this error?…