Reversing a payment (voiding)

marketer_kristy

Hello. I have a customer who has multiple units, but needs the automatic payment on one unit reversed (voided).

Is it possible to void just the one payment, and not the payment for both? Both are showing up on the receipt in ledger adjustments, and I really don't want to void both.

Thank you.

Garrett_Boone

Hi @storallgsa

If all units were paid in a single transaction (this would create a single receipt for all units), Sitelink sees this as one payment and a void would reverse the total amount. It is not possible to void part of a payment; the entire payment must be reversed if necessary. 

marketer_kristy

Garrett_Boone said:

Hi @storallgsa

If all units were paid in a single transaction (this would create a single receipt for all units), Sitelink sees this as one payment and a void would reverse the total amount. It is not possible to void part of a payment; the entire payment must be reversed if necessary. 

Got it. thank you.