Receipts for online payments

Faye

We are using SL websites and have it set up for online payments. I have a tenant that says she is not getting a receipt or confirmation after making her payment. Is there a fix so she will receive confirmation or is this just how it is?

JamesStorage

I think that's just how it is. Our tenants have the same thing. Usually they email me asking me to send them a receipt

Faye

JamesStorage said:

I think that's just how it is. Our tenants have the same thing. Usually they email me asking me to send them a receipt

Same here. 

Shawnab8

 

MamaDuke7

They may not recognize it or it may go into their spam folders.  Online payment receipts (and if you use the automatic autobill processing) come from [email protected] and not from your company email address.

Faye

MamaDuke7 said:

They may not recognize it or it may go into their spam folders.  Online payment receipts (and if you use the automatic autobill processing) come from [email protected] and not from your company email address.

We were told by Site Link that when tenants pay online they do not receive a receipt. 

JulieA

Faye said:

MamaDuke7 said:

They may not recognize it or it may go into their spam folders.  Online payment receipts (and if you use the automatic autobill processing) come from [email protected] and not from your company email address.

We were told by Site Link that when tenants pay online they do not receive a receipt. 

Most payment processors send out the notification.  However I have huge problems with that because they either are detected as spam when being sent or received.