myHub Dashboard vs. Reports Discrepancy

JustStorage

When I log into MyHub and head to the Dashboard, I like to check the ‘Rentals’ (move-in/move-out/net/transfer) numbers.  Recently, I noticed the move-in/out/net/txfr numbers on the Dashboard don’t align with any other report I pull from MyHub, regardless of the date settings I use.  

Can anyone explain the reason for this discrepancy?

Thank you!

Eric_Lewis

@JustStorage
Thanks for information.
Looks like there is a defect in the dashboard calculations. At this point please use the rental activity for accurate information. I have submitted a ticket to Dev and the information will be reviewed on Monday 11/25. 

MamaDuke7

@Eric_Lewis

Eric_Lewis

@JustStorage

Can you direct message me your Corp/Loc and the specific day you are looking at? We will take this offline for privacy issues and post the resolution/answer once the outcome is determined.

Alison_Evans

Any update on this issue?

JustStorage

Not that I'm aware of.  Last time I checked, maybe a week ago, the discrepancy still existed between the dashboard and reports.  The accurate number is on web reports number.

Eric_Lewis

The issue is still being looked at by development. myHub dashboard is not accounting for anomalies like backdated or future move in/out dates. Whereas the SiteLink reports are more dynamic.  It is likely this will be a complete overhaul rather than one off fix of a specific component.  I still suggest using the report as the source of truth in the meantime.  

JustStorage

I appreciate the update.  I've been using the reports - I just preferred the dashboard for quick reference or mobile usage.  I'll definitely remove that category so I don't misreport numbers to myself.  Have a good one.