Reversing a Voided Receipt
Protec
Registered User ✭
I voided a receipt this morning and did NOT refund the customer. Is there a way I can reverse this so the payment is applied to the customers account again? I should add that the payment is still being processed with the processor and i do not have authorization to reverse it, and cannot reach anyone in my company who is authorized.
0
Comments
-
MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭You will to manually add the payment again using the authorization number, which keeps it from running again. There is no way to undo a void.2
-
Would i be able to find the Auth number in SiteLink, or is this only available through the processor?1
-
and would i put the card number in again, or only the Auth number?1
-
MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭The auth number is on the receipt. You put *XXXX (the last 4 of the card from receipt with asterisk first). Then the auth number in that field.
It will confirm with you a couple times if you really really want to process a payment without going through the processor again!!!2 -
Thank you!! This worked perfectly.2
Categories
- All Categories
- 2 What's New
- SiteLink Community Discussions
- 1.9K SiteLink General Discussions
- 79 SiteLink myHub
- 48 Lead to Lease
- 15 Price Optimization
- 36 SiteLink Certified Professional
- 185 How-To's
- 97 Training Videos
- 7 Other Resources
- 79 SiteLink, SpareFoot & storEDGE merge
- Self-Storage Operations
- 65 Starting Out in Self-Storage
- 3 3rd Party Management
- 223 Regional Discussions
- 188 Miscellaneous Discussions
- 39 Industry Webinars
- SiteLink Marketplace
- 62 Self-Storage Website Design & Listing Services
- 32 Credit Cards & Payment Processing
- 31 Self-Storage Call Centers & Kiosks
- 46 Notifications, SMS & Phone Integrations
- 93 Self-Storage Insurance, Legal & Auctions
- 11 Self-Storage Revenue Management & Analytics
- 24 Gates & Access for Self-Storage Facilities
- 10 Ancillary Services for Self-Storage Facilites
- Self-Storage Times
- 62 News
- 30 Opinion
- 146 Lifestyle