Reversing a Voided Receipt

Protec · December 2019

I voided a receipt this morning and did NOT refund the customer. Is there a way I can reverse this so the payment is applied to the customers account again? I should add that the payment is still being processed with the processor and i do not have authorization to reverse it, and cannot reach anyone in my company who is authorized.

MamaDuke7 · December 2019

You will to manually add the payment again using the authorization number, which keeps it from running again. There is no way to undo a void.

Protec · December 2019

Would i be able to find the Auth number in SiteLink, or is this only available through the processor?

Protec · December 2019

and would i put the card number in again, or only the Auth number?

MamaDuke7 · December 2019

The auth number is on the receipt. You put *XXXX (the last 4 of the card from receipt with asterisk first). Then the auth number in that field.

It will confirm with you a couple times if you really really want to process a payment without going through the processor again!!!

Protec · December 2019

Thank you!! This worked perfectly.

Reversing a Voided Receipt

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