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Reversing a Voided Receipt

ProtecProtec CanadaRegistered User
I voided a receipt this morning and did NOT refund the customer. Is there a way I can reverse this so the payment is applied to the customers account again? I should add that the payment is still being processed with the processor and i do not have authorization to reverse it, and cannot reach anyone in my company who is authorized.

Comments

  • MamaDuke7MamaDuke7 CARegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    You will to manually add the payment again using the authorization number, which keeps it from running again.  There is no way to undo a void.
  • ProtecProtec CanadaRegistered User
    Would i be able to find the Auth number in SiteLink, or is this only available through the processor?
  • ProtecProtec CanadaRegistered User
    and would i put the card number in again, or only the Auth number?
  • MamaDuke7MamaDuke7 CARegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    The auth number is on the receipt.  You put *XXXX (the last 4 of the card from receipt with asterisk first).  Then the auth number in that field.  

    It will confirm with you a couple times if you really really want to process a payment without going through the processor again!!!
  • ProtecProtec CanadaRegistered User
    Thank you!! This worked perfectly.
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