Double Charges

ESS

Just a heads up with anyone using Sage/Paya: I have tenants that were double charged today. It is the same error messages that were in the tenant notes as last month. 

Orkocean

Rut Roh... someones got some splainin to do!

Eric_Lewis

SiteLink sent a notification to all Sage/Paya users at the beginning of January explaining the issue.  Paya experience latency issues on the processing side that caused time out errors in the software. Our team is working with Paya the remainder of the month to ensure the issue will not happen in Feb.  Here is a link to the notification just in case you did not receive the message.  https://go.sitelink.com/webmail/67052/432546797/6f558a05e21eb36b768f9b20f425961a

ESS

Eric_Lewis said:

SiteLink sent a notification to all Sage/Paya users at the beginning of January explaining the issue.  Paya experience latency issues on the processing side that caused time out errors in the software. Our team is working with Paya the remainder of the month to ensure the issue will not happen in Feb.  Here is a link to the notification just in case you did not receive the message.  https://go.sitelink.com/webmail/67052/432546797/6f558a05e21eb36b768f9b20f425961a

Yes, I was just letting everyone else be aware since we didn't get a notice until January 3rd and the first issues started January 1st. Paya needs to get on the ball because the same issues happened in December. Some of my tenants no longer trust us to have them on autopay anymore. Rightfully so, they cannot afford $600+ coming out of their accounts multiple times for a software error.

Eric_Lewis

Here at SiteLink we cannot agree more with you. Our merchant services team is working with Paya to offer assistance in any way to ensure smooth processing on 2/1.