Double Charges
ESS
Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
Just a heads up with anyone using Sage/Paya: I have tenants that were double charged today. It is the same error messages that were in the tenant notes as last month.
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Orkocean Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭Rut Roh... someones got some splainin to do!1
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Eric_Lewis Registered Moderator, Community Manager, SiteLink Tech Support, Daily Operations Certified, Advanced Operations Certified, Administrator Certified SiteLink Tech Support › marketplace moderatorSiteLink sent a notification to all Sage/Paya users at the beginning of January explaining the issue. Paya experience latency issues on the processing side that caused time out errors in the software. Our team is working with Paya the remainder of the month to ensure the issue will not happen in Feb. Here is a link to the notification just in case you did not receive the message. https://go.sitelink.com/webmail/67052/432546797/6f558a05e21eb36b768f9b20f425961a0
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ESS Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭Eric_Lewis said:SiteLink sent a notification to all Sage/Paya users at the beginning of January explaining the issue. Paya experience latency issues on the processing side that caused time out errors in the software. Our team is working with Paya the remainder of the month to ensure the issue will not happen in Feb. Here is a link to the notification just in case you did not receive the message. https://go.sitelink.com/webmail/67052/432546797/6f558a05e21eb36b768f9b20f425961a1
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Eric_Lewis Registered Moderator, Community Manager, SiteLink Tech Support, Daily Operations Certified, Advanced Operations Certified, Administrator Certified SiteLink Tech Support › marketplace moderatorHere at SiteLink we cannot agree more with you. Our merchant services team is working with Paya to offer assistance in any way to ensure smooth processing on 2/1.2
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