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How to create/process a refund for a customer after voiding the receipt

MaxSpaceMaxSpace NARegistered User
A customer's credit card was charged for monthly rent by accident, and the receipt was voided so the payment no longer shows, but when I clicked "yes" to refund the payment amount to the customer, a notification popped up that said the refund was unable to be processed. So now I'm not sure what I need to do to get a refund processed for the customer, any advice???

Comments

  • themagethemage ORRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭
    You may have to process the refund through your credit card processor. 
  • ESSESS TXRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭
    We use Sage/Paya and have to log in to either Void or Credit back a card after processing in SL
    Angela Reyes
    www.rentess.com
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