Gate Access not updating Remotely

JulieAton

Move Ins and Move Outs are not updating from my laptop.  Worked fine before.  Any suggestions?

MamaDuke7

Do you still have a computer on-site connected to the gate with Sitelink open?  It doesn't have to be signed in, but it has to be open and the gate program has to be open so they can talk to each other.

Orkocean

MamaDuke7 said:

Do you still have a computer on-site connected to the gate with Sitelink open?  It doesn't have to be signed in, but it has to be open and the gate program has to be open so they can talk to each other.

It's amazing how many times i've been called to go to sites to "fix" their gates and this is the cause. 

themage

I get that call, too. Especially after Sitelink updates or power outages.

Pat

Happens here, too. After Sitelink update I always launch a live update, then have to restart computer. Seems to always happen on scheduled moves ins where lease, payment etc done days before move in date - even with Stor-Logix left open.

JulieAton

All the necessary programs are open

Robyn

I just upgraded my gate software to Sentinel Platinum and I am having the same issue

themage

Just to confirm, @JulieAton and @Robyn, You have one computer physically connected to the gate controller, it has the gate software open, logged in (if necessary) and running, and has Sitelink Web Edition logged in and running? 

On the gate computer, in Sitelink, click Setup, Gate Setup, and see if the check box "Update the gate for remote transactions" is on. It should be on for ONLY the computer connected to the gates.

For Robyn, While in that same screen, click "Select Gate" and make sure the appropriate Sentinel Winsen Platinum is selected.

Once everything looks good in this screen, I usually click the Update Gate, All Tenants button and watch the gate control programs status window to see that it is working.

Robyn

Thank you for the suggestion @themage , I just tried and when I go to Update Gate, it says failed I am still waiting on Sentinel to return my call, as we have recently upgraded and it doesn't come with a users manual....weird. 

JulieAton

themage said:

Just to confirm, @JulieAton and @Robyn, You have one computer physically connected to the gate controller, it has the gate software open, logged in (if necessary) and running, and has Sitelink Web Edition logged in and running? 

On the gate computer, in Sitelink, click Setup, Gate Setup, and see if the check box "Update the gate for remote transactions" is on. It should be on for ONLY the computer connected to the gates.

For Robyn, While in that same screen, click "Select Gate" and make sure the appropriate Sentinel Winsen Platinum is selected.

Once everything looks good in this screen, I usually click the Update Gate, All Tenants button and watch the gate control programs status window to see that it is working.

I was told that Sitelink only had to be open not necessarily logged in??????  Update all tenants from my main computer didn't even work.  Several calls to SL and also Sentinel.  It is working now for some reason even though none of the support techs saw anything wrong. 

JulieAton

Robyn said:

Thank you for the suggestion @themage , I just tried and when I go to Update Gate, it says failed I am still waiting on Sentinel to return my call, as we have recently upgraded and it doesn't come with a users manual....weird. 

Most all Sentinel Instructions/Manuals are available to download on their website/  Good luck!

themage

At least for me, Sitelink wont do the gate updates unless it has been logged in at least once since startup. If it times out back to the login screen, it keeps working, though.

cfrazier

Mine has never been able to update remotely, I have checked all settings suggested and it still doesn't if I move in from myhub or on our kiosk. 

JulieAton

themage said:

At least for me, Sitelink wont do the gate updates unless it has been logged in at least once since startup. If it times out back to the login screen, it keeps working, though.

I work remotely and it always updates even if not logged into. It can time out but as long as the login screen is open it almost always works!