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Gate Access not updating Remotely

JulieAtonJulieAton INRegistered User ✭✭✭
Move Ins and Move Outs are not updating from my laptop.  Worked fine before.  Any suggestions?

Comments

  • MamaDuke7MamaDuke7 CARegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭
    Do you still have a computer on-site connected to the gate with Sitelink open?  It doesn't have to be signed in, but it has to be open and the gate program has to be open so they can talk to each other.
  • OrkoceanOrkocean CARegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    MamaDuke7 said:
    Do you still have a computer on-site connected to the gate with Sitelink open?  It doesn't have to be signed in, but it has to be open and the gate program has to be open so they can talk to each other.
    It's amazing how many times i've been called to go to sites to "fix" their gates and this is the cause. 
  • themagethemage ORRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭
    I get that call, too. Especially after Sitelink updates or power outages.
  • PatPat TXRegistered User, Daily Operations Certified, Advanced Operations Certified ✭✭✭
    Happens here, too. After Sitelink update I always launch a live update, then have to restart computer. Seems to always happen on scheduled moves ins where lease, payment etc done days before move in date - even with Stor-Logix left open.
  • JulieAtonJulieAton INRegistered User ✭✭✭
    All the necessary programs are open

  • RobynRobyn ORRegistered User, Daily Operations Certified, Advanced Operations Certified ✭✭
    I just upgraded my gate software to Sentinel Platinum and I am having the same issue :/
  • themagethemage ORRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭
    Just to confirm, @JulieAton and @Robyn, You have one computer physically connected to the gate controller, it has the gate software open, logged in (if necessary) and running, and has Sitelink Web Edition logged in and running? 

    On the gate computer, in Sitelink, click Setup, Gate Setup, and see if the check box "Update the gate for remote transactions" is on. It should be on for ONLY the computer connected to the gates.

    For Robyn, While in that same screen, click "Select Gate" and make sure the appropriate Sentinel Winsen Platinum is selected.

    Once everything looks good in this screen, I usually click the Update Gate, All Tenants button and watch the gate control programs status window to see that it is working.
  • RobynRobyn ORRegistered User, Daily Operations Certified, Advanced Operations Certified ✭✭
    Thank you for the suggestion @themage , I just tried and when I go to Update Gate, it says failed :/ I am still waiting on Sentinel to return my call, as we have recently upgraded and it doesn't come with a users manual....weird. 
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