On-line move-in
aceypoo1
Registered User ✭
Does anyone else have a problem getting those doing an on-line move-in to sign the lease and return it? Once they pay, it seems like they think they are done. We have to call or resend the lease to get it completed. Also - how are you getting a copy of their ID? When we e-mail we ask that they take a picture and e-mail it or stop in the office so we can copy it.
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Comments
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I click off "Always lock out at gate" til we have all paperwork including picture ID. I advise them gate code not activated til we have all paperwork completed. Has worked so far.1
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MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭I won't give them a gate code until I have their ID and signed documents. However, with my AutomatIt website, uploading their ID and signing the forms is all part of the rental process.
But if I do the rental by phone, I have to have it all before they get any access.0 -
MegumiM Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified ✭✭✭We are having the same trouble. It seems to work fine when they move-in online through the website, but any reservations that use the link provided doesn't make them sign a lease after processing their payment.0
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