Updating credit card info

Pat

Had to update an expiration date on an auto charge.  When I entered the new date, it erased the CC number necessitating a call back to tenant. Alot of extra steps just to put in a new date with card number being same.

Orkocean

All you had to do is go into Ledger settings>Edit under Autobill and change the expiration date. It's never erased the CC info in my years doing this.

ESS

If it does that in the future, cancel out without saving. I've accidentally done that before. Just make sure you click on the date first, or it will automatically choose the card # in the Ledger settings.

Pat

When I go into ledger settings it says "Temporarily Unavailable - go to Credit Card button in Tenants page. So can no longer do anything in the ledger settings. Been like this since update over a week ago.

Pat

I did click on the date first and only but it still cleared out the CC number.

ESS

That's odd! This new update is causing quite a few strange changes to SL!

Pat

Even entering a new auto pay - had to go to tenants listing. Called Site Link - yes, this is something they are aware of and working on, no estimated time of it being fixed. 

i43storage

Thanks, @Pat for letting us know what Sitelink said.

Faye

I'm having the same problem. I also called SL.

Faye

This is the response I just received from Site Link.

"The issue you have seen with the system deleting the credit card information out when updating any aspect of it, is purposeful.

I have been informed that the system has been set up with a secure tokenization which locks the card information away so that it does not have to be stored on your computer. As such, whenever you go in to update the credit card information, you must reenter the information fully to confirm it.

This may change in the future, but is working as designed as of now.

Thank you,

Walter | Storable Support"

ESS

Faye said:

This is the response I just received from Site Link.

"The issue you have seen with the system deleting the credit card information out when updating any aspect of it, is purposeful.

I have been informed that the system has been set up with a secure tokenization which locks the card information away so that it does not have to be stored on your computer. As such, whenever you go in to update the credit card information, you must reenter the information fully to confirm it.

This may change in the future, but is working as designed as of now.

Thank you,

Walter | Storable Support"

Well that just doesn't seem true.... I update expiration dates all the time, including today and don't have this issue.

Faye

ESS said:

Faye said:

This is the response I just received from Site Link.

"The issue you have seen with the system deleting the credit card information out when updating any aspect of it, is purposeful.

I have been informed that the system has been set up with a secure tokenization which locks the card information away so that it does not have to be stored on your computer. As such, whenever you go in to update the credit card information, you must reenter the information fully to confirm it.

This may change in the future, but is working as designed as of now.

Thank you,

Walter | Storable Support"

Well that just doesn't seem true.... I update expiration dates all the time, including today and don't have this issue.

Are you using Storable as your credit card processor?

ESS

Faye said:

Are you using Storable as your credit card processor?

We use Paya/Sage

MamaDuke7

@ESS I would imagine this must be specific to the setup for Storable payment processing.