PTI Security Systems Very Poor Customer Support - PTI Rep Please Respond

rmason

I have been in customer service for over 55 years both in my military and civilian careers.  From my experience over the past four days trying to reach PTI Customer Service I would rate their response capability below zero.  Due to lighting we have lost both our gate controllers (fried circuit boards) leaving gates to be manually operated at closing 11PM and opening at 7 AM.  The rest of the day the gates are wide open.  Multiple calls to their 800 number provides a circular route between mail boxes all of which are full. Phone calls and emails are not returned.  Totally dissatisfied and looking for a replacement company for all our sites.

themage

Converting to a new access control system can be a headache, but we switched to Sentinel Systems (http://winsen.com/). Depending on what you want your system to be able to do, there may be better solutions. I haven't had to call Sentinel support recently, but I have always had a fast response when I did call.

AnitaJohnson1269

We had the same thing happen.  Sent in a ticket and it took a week to get a response.  Our gate tech company pays extra to PTI for priority and it was still the next day before he got a reply.  
Thanks to @themage we were able to set our keypads to accept any code (with the right sequence) so that it at least appeared to be working to tenants and avoided the temptation of passers by to just drive onto our facility. 

i43storage

Thank you for your service @rmason.