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HELP!

SarahSarah CanadaRegistered User ✭✭
If a tenant signed a paper lease (3 years ago before we got into the online stuff the last couple months) but wants to sign up for online payments how do we get Sitelink to recognize they already have signed an agreement? 

Comments

  • MamaDuke7MamaDuke7 CARegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    One should have nothing to do with the other.

    I have customers that have been here 13 years.  We implemented online rentals this year.  But those that have been here 13 years just need to go online and create an account and they have access.  

    If you're having this issue, I think you're going to require Sitelink Tech Support.
  • JulieAtonJulieAton INRegistered User ✭✭✭
    If you have their email address-enter the web password in the Address screen. We always use the gatecode or last 4 of phone.  Give them the passcode and they can pay on your website.
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