Errors Processing Cards

ESS Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
Is anyone else having issues or getting error messages while trying to process cards on file? I keep getting "Payment failed to process" and "SiteLink has detected an error" stating it's an invalid card. This happened yesterday evening and I thought it was just that 1 tenant's card, but it's doing that for every card I try to process today. All 6 tenants stated their cards are good.


  • storable_support
    storable_support Registered User, Registered Moderator, Community Manager ✭✭✭✭✭
    Hi, Angela/ @ESS. The best way for us to help you with this is for you to call Support. From there, we can escalate as needed and get you back on track quickly. 919-865-0789, Option 2

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