Online payments when a tenant is past due

sdgr35

Is there a way to change settings in sitelink so that when a tenant is past due by 2 months they can still make a payment. My tenant wanted to pay the full balance online but it didn't let her because she was past due 2 months and was denied and it said to contact the office

MamaDuke7

You can change it in Corporate Control Center.  I don't remember where because the new IT company removed my access. 

However, I keep it set at 30 days past due...when the lien applies here.  I'll still take the payment by phone, but want to have a conversation with them first!  (So they can't log in and use a stolen card to pay and then move out before we get the chargeback!)

sdgr35

Thank you that makes sense