PTI STRIKES AGAIN

jimbo1956

Effective October 1, 2025, PTI Security Systems will discontinue new sales of the following legacy products:

 

FalconXT hardware, including base unit assemblies, connectors, boards, and international base units

StorLogix Cloud Adapter, as we transition customers to our next-generation access control solution - PTI CloudController

Starting December 1, 2025, support calls regarding these discontinued products will be directed toward upgrade options to our modern hardware and SaaS platform. Warranty support will remain available for eligible devices through the end of their warranty period, subject to part availability. In some cases, replacements may be fulfilled using our next-generation hardware and SaaS solutio

GlenMark

Is anyone using Cloud Controller? If so, how do you like it?

teamcapitola

GlenMark said:

Is anyone using Cloud Controller? If so, how do you like it?

We just upgraded and it comes with some learning pains. I would have been happy to stay with the older non-cloud version, but we wanted to offer their StorID (the tenant facing smartphone app) and it is only available if you subscribe with their Cloud version.

The interface is very different, and I personally don't like the main screen it defaults to (I don't need my GATE system graphically showing my occupancy and such) 
I've gotten used to it, and the StorID app for our customers is really awesome!

ONE complaint ... when we locked our main sliding doors open (for a big move in) using the cloud interface the other week, then lost internet for a few hours..... there was no way to release the Gate until the internet came back online!

sonyawiprud

teamcapitola said:

GlenMark said:

Is anyone using Cloud Controller? If so, how do you like it?

We just upgraded and it comes with some learning pains. I would have been happy to stay with the older non-cloud version, but we wanted to offer their StorID (the tenant facing smartphone app) and it is only available if you subscribe with their Cloud version.

The interface is very different, and I personally don't like the main screen it defaults to (I don't need my GATE system graphically showing my occupancy and such) 
I've gotten used to it, and the StorID app for our customers is really awesome!

ONE complaint ... when we locked our main sliding doors open (for a big move in) using the cloud interface the other week, then lost internet for a few hours..... there was no way to release the Gate until the internet came back online!

I have had the Bridge client cloud controller for a few years now and this is always the problem, I assumed that once I switch to the cloud controller this issue would end! My problem is that my computer has to be on and running for any new tenants to get a gate code. There have been times I have been on vacation and my computer gets turned off, and no one realizes it, until a new customer says their code doesn't work. Hoping once I bypass the bridge client that any computer running will suffice. Fingers Crossed!  

teamcapitola

Adding to the fun!

Now PTI is stating that the cloud adaptor we bought a year ago is "no longer supported and is end of life" Of course we can now upgrade to the $2800 Cloud CONTROLLER.... which since the falcon XT is no longer supported leaves us no choice.

Meanwhile the whole system isn't working as we continue to receive port failure errors which, surprise, must be the cloud adaptor.

20 seconds away from downgrading everything back to local database and running on a windows 7 machine (because Storlogix wont run on windows 11....conveniently)