We raised our rent January of this year...sent out letters (and made phone calls) of course November of last year letting all the tenants know.
Tenants calls me up February (after already paying the new price once in January) insisting I was a liar and she was only going to pay her old rate. She then told me I did not have the right to tell her what she has to pay the customer is always right. Also telling me I am attacking her personally with raising her rent.
So being the office manager I explained to her the rent change and what would happen if she didn't pay the full amount.
She then told me she wanted to speak to the owner, then told me I was making up the Owners name, and she was going to come down to our facility and get this straightened out. Then screamed at me.
I pulled the phone away from my ear until she was finished.
Told her she was more than welcome to come to the facility and see the Owner but her rent is X amount. She then paid it and has ever since then; arguing me every time she pays....but has never stopped into the facility.