Gate issues!!! So many gate issues....

caeridwen · December 2020

My gate was not letting people out past 11:00 pm when the access hours cut off. We realized that the gate was not set up for 24 hour exit and fixed that issue.
we also exchanged the keypads so that the exit keypad is now the entry keypad. Well......the gate was not letting people in this morning!!! Not opening with manager access code either! Someone with a gate remote had to be coming out to open it. Then, when in Storlogix, we held the gate 'open' figuring it is better than closing it down, but, when released the gate would not close. We had to close it manually. It has been working passibly since the morning(people have to put in code a few times to get in/out....) opening and closing. at this point in time we have tried a few things(exchanging the keypads, messing with the software setup etc.)
Anybody have any idea what might be going on?

themage · December 2020

Can't help with the keypad zones, but we used to have a gate opener that would basically go to sleep when held open for long. After turning off the hold open, using the remote or resetting the opener itself would start it up again.

I don't know how your keypads interface with the computers, but double check the wiring and see if there are any communication errors / issues. Also double check the relays that open the gate and make sure the protection diode is installed if it is needed.

MamaDuke7 · December 2020

Go to the keypad server box and hold down the reset button (upper left corner of circuit board) for about 15 seconds. That often clears out the issues.

Also, I assume you have completely restarted the computer that holds Storlogix. That's another good place to start.

Dobarduff · September 2021

You can do a lot with the app of the gate. For example, at my gate, I can respond to anyone calling from my mobile phone. Also, I can open and close the gates wherever I am. This system was installed for me by everlastgates.com. It is a company that is specialized in fences, gates, and driveways. But there, you can also find some automatic gates that are more sophisticated. I know that some of them can even recognize the car from a distance and open the gates automatically without pushing any buttons or using any remote controls.

lancew · September 2021

Call Aaron at SpiderDoor. These problems will go away. adamw

SharonB · September 2021

Looking for suggestions for gate software to replace Digigate.

storable_support · December 2021

Hello, I wanted to make sure that everyone on this thread knows we’ll be launching Storable Access Control fully embedded into SiteLink Software next month!

What's really exciting about Storable Access Control is the ability to manage, configure, and troubleshoot your Access Control program directly from SiteLink. Additionally, we're able to save you time through a single support team to help troubleshoot any issues across the Storable Platform.

There's more information available here and I'm also happy to answer any questions that you may have! ~Amy C.

LADYLIFT1 · December 2021

Twice I have put my info in for more information. Still no call or contact

storable_support · December 2021

Hi, @LADYLIFT1. I'm so sorry to hear this and will nudge the Team right now for you! ~Amy C.

LADYLIFT1 · December 2021

thank you

storable_support · January 2022

Hi, again. I'm happy to announce that Access Control for SiteLink is HERE!
Please see this post for more details

~Amy C.

Gate issues!!! So many gate issues....

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