Disputed credit card

I always respond and almost always win.  Either I have a signed receipt or a signed Autopay Authorization, or they paid online.  Totally worth it to try to keep your money.

I have had 2 in the last 2 years. One instance the CC was reported as lost/stolen. I printed out the notes on file and faxed them in with a written statement and the money was returned the following month. The second was an older gentleman that also reported his card as lost/stolen. I let him know that the payment was recouped and he simply made a payment with a different card. I would say if you had notes on record that they called and paid over the phone, it is worth a shot!  

LADYLIFT1 said:

This situation   I don"t have anything signed.  They called in and paid over the phone.  Then end of June gave us a great google review when they moved out.

JulieAton said:

LADYLIFT1 said:

This situation   I don"t have anything signed.  They called in and paid over the phone.  Then end of June gave us a great google review when they moved out.

I posted recently.  Still battling.  And losing because I have to PROVE they didn't cancel auto pay.  Because they told the card company they did cancel auto pay.  The kicker is it was a "domestic dispute" .  Girlfriend was paying (auto pay) on her card and boyfriend (tenant) told her removed all the items when he didn't. 

I would tell them that the customer needs to prove they cancelled AP, and they can't because they didn't.  If they can produce a copy of their written intent to cancel it along with proof that it was delivered to you, then great.  Otherwise, the charge should stand!