Delete an offline payment?

alaskanb3arcub · May 2022

I've had lots of messes to clean up recently, and need to delete a duplicate offline credit card payment. Problem is, SL won't let me, complaining about a payment method, and I can't call support at the moment(4 hour time difference). Anyone else run into this? What am I missing?

My order of operations:
- select customer and payment, click void/refund: yes to delete(not asked if I want to refund or not)
- only method selectable is Return to Customer, reason entered
- Following greyed out: amount returned, returned by(blank), card number, expiration
- Using Offline, offline, or the auth code used for the transaction

Error:
Missing entry - You must allow at least one payment method

ESS · June 2022

@MamaDuke7 or @storable_support ?

MamaDuke7 · June 2022

I don't do offline payments unless SL is down for hours. So I don't have one to refer back to.

I would have to say a refund through SL isn't going to work, though, because the payment wasn't run through SL. So I think you'll have to just delete it. Then dismiss the refund as unowed. Then do the refund in the same offline way you did the payment in the first place.

storable_support · June 2022

Hi @alaskanb3arcub, this is a bug that we are currently working on. Please give SiteLink Merchant Services a call at 919-865-0789 Option 4 > Option 1 so we can help you though this. -Lyndsey H.

alaskanb3arcub · June 2022

In my case, I'm trying to cleanup snafus from previous managers. Thankfully it won't be my problem soon, but it would be good to know for the new owners.

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Delete an offline payment?

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