Transaction Fee for Denied CC

We haven't and don't plan to start. It's a charge you would have to manually add. If I have a tenant on autopay and their card gets declined 2 months consecutively, I let them know they are removed from autopay and are in charge of making sure their payment is made each month. When I get the notice on the 1st of declined cards, I email those tenants and let them know. I let them run on the 2nd and if they are still declined, I let them know they've been temporarily removed from autopay until they contact me when the funds are available/card has been updated. Sometimes I wish we charged a fee though.

helenatim said:

show previous quotes

ESS said:

We haven't and don't plan to start. It's a charge you would have to manually add. If I have a tenant on autopay and their card gets declined 2 months consecutively, I let them know they are removed from autopay and are in charge of making sure their payment is made each month. When I get the notice on the 1st of declined cards, I email those tenants and let them know. I let them run on the 2nd and if they are still declined, I let them know they've been temporarily removed from autopay until they contact me when the funds are available/card has been updated. Sometimes I wish we charged a fee though.

Thanks for the info. I don't want to deal with manually adding charges and I also dont want to punish people on autopay since it's my preferred payment source.
Do you take ACH payments? I seem to get a few people asking about it and am tempted to add it.

We don't. In 5 years I've had about 3 people ask if we do. I think there's only 1 additional step, to batch them, if you choose to add it. I think I remember seeing it has to be manually done, separately from your daily close, but I could be wrong. I think there would be a lot less "declines" since it's dealing with the actual account and not cards that are lost/stolen/compromised, etc.