How to Void e-sign document?

McKinney_Ranch · January 2023

We have tenants' eSign credit card authorizations and when they change credit cards I do not know how to void the previous design authorization so I can send the tenant a new authorization to design.

The reason I want to void the old e-sign credit card authorization is that if it is not removed or voided Sitelink will only give me the option to send them a copy of the old authorization. Instead of allowing me to send the tenant a new e-sign document.

AnitaJohnson1269 · January 2023

You can create a new one. You have to use Company > Forms then click the tenant and the Authorization form. Once you click the eSign Options it will ask you if you want open existing or create a new one. I do not believe you can void any form that has been signed and completed.

How to Void e-sign document?

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