Making online payments
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ShedStuff
Registered User ✭✭✭
Is anyone else having issues with Sitelink not allowing tenants to make partial payments on their units? Ii have a tenant who emailed saying she can no longer make weekly payments on her multiple units! It wants her to make full payments.
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I have customers regularly telling me that they can not make payments online, and that the payment portal just give them a "your session has timed out" message. I have never been able to isolate a common problem, it seems random, and more prone to certain customers.
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Hi, @ShedStuff. Please make sure the setting 'No partial payments allowed, require full payments' is unchecked. You can do this in the Corporate Control Center --> Web Template Setup --> Web Template eCommerce Gateway --> Rules. If it has already been unchecked, please let us know and we can further troubleshoot for you.
Hi, @mistore. It sounds like your facility is using iFrames for payments and this may be the cause of the error. To test this assumption, please pop the payment portal into a new window or tab. If this doesn't solve this error, please let us know.
Thanks to you both for being customers! Sincerely, Amy C.1 -
@storable_support can you further explain the iFrames? I don't know what that is. How do we pop the payment portal into a new window or tab? Is that a setting we can control or are you referring to when the customer is making payments online. We don't have control of what the customer is doing.
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themage Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭The IFrames and setting the payment portal to open in a new tab are things that whomever created or manages your website will have to handle. Those are things that are basically part of the code that makes your website.
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Hi @JulieAton. This article will help explain iFrames and how to troubleshoot a bit more. Additionally, @themage is correct. This is something that your web developer can quickly remedy for you.0
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Partial Payments - If you check the "No partial payments allowed, require full payments" can we make this only allowed for people in the Auction Status? We had a customer that was in Auction Status and was allowed to make a partial payment online. We ask for a full payment.0
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MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
No. That setting is for everyone when it's on.Pmss_8159 said:Partial Payments - If you check the "No partial payments allowed, require full payments" can we make this only allowed for people in the Auction Status? We had a customer that was in Auction Status and was allowed to make a partial payment online. We ask for a full payment.1 -
ESS Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
When we cut a tenant's lock for auction, I go into their account and disable web access. We only accept cash, money order, & cashier's check once their lock is cut so this prevents them from using a card online all together.Pmss_8159 said:Partial Payments - If you check the "No partial payments allowed, require full payments" can we make this only allowed for people in the Auction Status? We had a customer that was in Auction Status and was allowed to make a partial payment online. We ask for a full payment.1
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