Paying through website when late

morespacewa · July 2023

I have had tenants say they are locked out from making a payment on the website if it's after the 1st of the month when the rent is due. But technically they aren't late until the 7th. Is there a setting I can switch for this?

ksenn · July 2023

I had a tenant (that is late) call today and say that he can't make payment online also. Why? Is this something new?

themage · July 2023

I am not sure what the trigger is, but Sitelink will prevent online payments if someone is late enough. It may be a setting I don't have access to, so probably Control center or some of the website settings.

MamaDuke7 · July 2023

In Corporate Control Center. Here you set how many days past due they are allowed to pay online.

storable_support · July 2023

Hello- For API websites, the setting is here:

For web template sites, it's here:

Image: https://us.v-cdn.net/6029665/uploads/editor/1k/12vhvi8h7ie7.png

Hope that helps!

Paying through website when late

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