Refunding Auction Cleaning Deposits

mshulerphillips1 · February 4

What is the best way to put in the charge for an auction cleaning deposit when using CC for the payment method that will not leave a balance owed when refunded?

Our facilities are managed virtually so accepting cash for the cleaning deposits is not an option.

ESS · February 4

We only accept cash for the auction payment and deposit. It is a risk accepting a card or check, as they can do a chargeback or cancel the check.
I suppose you can finagle it in lead to lease as a reservation, take the card payment there, then refund it?

MamaDuke7 · February 4

I would create a merchandise item for "Auction Deposit." That way, it's easily refunded as a return through the customer account being auctioned.

Just "Add Merchandise" through the payment screen for the auctioned unit. Then through Adjustments screen do a return for that item when the unit is empty and clean.

helenatim · February 5

I use venmo for the deposit and the refund. I will sometimes take a CC for the auction-winning amount then apply it as a payment against the outstanding balance on the delinquent account.

Refunding Auction Cleaning Deposits

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