New Sitelink Look

pammerjammer1964 · April 14

Does anyone like the new look of Sitelink? I think it looks and feel like the old Beta ran computers back in the early 90s.

GM_SJ_BSS · April 14

pammerjammer1964 said:

Does anyone like the new look of Sitelink? I think it looks and feel like the old Beta ran computers back in the early 90s.

I'm not super impressed. The fonts is very light and for me a little smaller then I would like, the background around the operations is very dark. The note section on the front part of a tenant's account no longer has Red Font which doesn't draw my eye to that note anymore. The photo ID section, has shrank all the ID's making them difficult to read unless you click on them. I haven't even explored the whole think yet, so I may come back to add things that I find. I agree it still looks dated.

MamaDuke7 · April 14

It's horrible. And why put time and energy into this instead of important things like chip readers, etc??? This is a big step backward. Makes me thankful to be transitioning to a different software next month.

AKKathie · April 14

I agree with all comments. I came here to say I hate the font, it's too small and not bold like the last one. I can't differentiate between my L016, L015, L013 stores.
And I haven't had a chance to look at the Red Tenant note on front yet. Oh geez! Why do programmers always have to update and not do anything valuable. You don't need to change just for the sake of change for goodness sake.
You can always tell when they don't work daily with their own program.
Put it back until you can come up with something better.

AZStorageGals · April 14

Not a fan of this new look at all! THUMBS DOWN - it's terrible!! Font is too light and small! Very BLAH!!

ClaireHart57 · April 14

VERY hard to read. Every section seems to have a different font, and all of the icons are cut off or missing. Do they not test these updates at all? No one looked at it and said "This doesn't look very consistent"? The ID in the front of the tenant account is so incredibly glitched out.

_javajavajava_ · April 14

This newest look reminds me of the movie Elf.

When it's discovered that naughty-lister dad Walter Hobbs has signed off on blank book pages, sending them straight to the printers as-is.
It's giving "photo inserted in the middle of Word document text"-type strangeness, and the powers that be still saying, "Eh, good enough."

Need I even mention the strangely disproportional font sizes? The cut-off icons? The strange blank spaces? The ID display on every account??

Image: https://us.v-cdn.net/6029665/uploads/editor/gt/lkrtos02ysaa.png

QCManager · April 14

I strongly dislike this “New Look.” It’s extremely difficult to read, and trying to work with it is honestly straining my eyes. The overall experience feels uncomfortable and distracting.

If this is part of a beta phase throwback era look (which is what it feels like), I would urge you to reconsider the direction. The previous design worked perfectly well and didn’t need such a drastic overhaul. Small updates—like minor color adjustments—would be understandable, but changing everything at once has made the interface much harder to use.

Please consider returning to the previous version or offering users the option to switch back.

MamaDuke7 · April 14

This feels like when you start your computer in Safe Mode and everything is a basic version of its true self.

AKKathie · April 14

What's up with the ID on Acct? Doesn't even fill the space.

Image: https://us.v-cdn.net/6029665/uploads/editor/99/bvzdkxbmdpus.jpg

brandim156 · April 14

I HATE the new look! Besides the font being too little for people with vision disabilities, it's small for people without!!! The ID no longer takes up the whole ID spot and you have to click it to see the whole thing, which is a waste of productivity! I don't care about the light and dark, but they have GOT to do something with the size of the fonts and the ID's. I haven't even begun to see what the forms look like yet! I'm scared too!

ArizonaStorageInns · April 14

I'm not a fan. I'd sure like them to ad features that will help us. We need the option to upload photos to the notes section. We also need the ability to change font colors. And did anyone else have the photos of the customers shrink up?

teesee150 · April 14

Soooo glad we ditched Sitelink 18 months ago. This just confirms we made the right choice. I didn't think they could actually make Sitelink this much worse than it already was.
I can't believe instead of adding new features and fixing broken things that this is what they choose to spend their time/money updating.

GradyB · April 15

I do NOT like the new look at all.

The old interface looked soft and sleek. Easy to read and differentiate between lines, font was cleaner and easier to read.

The new look takes me back to the 90's with cheap windows 3.1 icons and typewriter looking font.

Did someone get fired and before they left they played a massively horrible joke on the company?

Please revert it back to the way it was!!!!!

Sprucegrovestorage · April 15

The new UI is really hard to use and I don't like it.
The last UI was easy to move around in because of the colors and symbols, I could easily jump around to where I needed to go, this new version feels like looking at a wall of text and my brain glosses over when it tries to read it.
Please bring back the old version, it was far superior, or at least make it an option to switch between the two and not just force people to use the black and white one. The new UI feels like an attempt to "modernize" it, and like so many other companies trying to do that it just comes across as soulless.

MamaDuke7 · April 15

@storable_support I think these comments should be forwarded to the development team.

themage · April 15

Perhaps my facility is just lucky, but I don't see any visible changes to Sitelink after the last updates.

I wonder if the "new look" wasn't accidental and they stopped it part way through the deployment of the new updates, or if they are rolling it out in waves.

Have any of you with the new look tried updating Sitelink again manually to see if it changes back?

MamaDuke7 · April 15

themage said:

Perhaps my facility is just lucky, but I don't see any visible changes to Sitelink after the last updates.

I wonder if the "new look" wasn't accidental and they stopped it part way through the deployment of the new updates, or if they are rolling it out in waves.

Have any of you with the new look tried updating Sitelink again manually to see if it changes back?

This was just from yesterday's update. If you haven't updated this week, you won't see it yet.

FCSS · April 16

Be sure to fill out a survey in Sitelink to let them know about your thoughts on the new look. Click Help ---> Give Feedback ----> Complete the Survey and submit. Hopefully someone will take note of our thoughts on the new software and reconsider!

storable_support · April 16

Hi everyone,

Thank you so much for the honest feedback on the new look. We’re following this thread closely and hear you.

Right now, our product and design teams are assessing the feedback from this early access group to determine the best path forward.

Please keep the feedback coming—we are listening! Thanks for your patience as we work to get this right.

brandim156 · April 16

@storable_support, please fix the printer issue and roll back the GUI update!!! I can no longer print on any other printer, except the default printer, and I'm getting error messages when I print invoices! Ughhhhhhhhhhh! This is not what we pay $$$ a month for!

storable_support · April 16

@brandim156
I'd love to help you with your printer issues. Can you send me your name, location, and contact information so I can have our tech support team reach out to you? Or if you'd like to reach out directly, you can contact them at sitelinksupport@storable.com or at (855) 718-2884

KellyR · April 16

It's awful. Font is too small, screen is too light.

I immediately went to the "Feedback" form to express how horrible it is.
I recommend everybody here to do that as well.

KellyR · April 16

FCSS said:

Be sure to fill out a survey in Sitelink to let them know about your thoughts on the new look. Click Help ---> Give Feedback ----> Complete the Survey and submit. Hopefully someone will take note of our thoughts on the new software and reconsider!

Here's where to provide feedback. I did see a post from Storable that they are following this feed and noting the feedback.

KellyR · April 16

MamaDuke7 said:

This feels like when you start your computer in Safe Mode and everything is a basic version of its true self.

YES!!!

Ustoreit6715 · April 16

I agree, well spoken

Self_Storage_Guy26 · April 16

The new look is AWFUL. ROLL IT BACK

FCSS · April 17

Is anyone else having to reboot their computer just to get Sitelink Web Edition to load now? I never had this issue until the update. I am now having to restart my computer and then re-run the live update in the middle of the day just to get it to load back up for the afternoon. It won't load back up from just simply doing a manual live update.

MamaDuke7 · April 17

FCSS said:

Is anyone else having to reboot their computer just to get Sitelink Web Edition to load now? I never had this issue until the update. I am now having to restart my computer and then re-run the live update in the middle of the day just to get it to load back up for the afternoon. It won't load back up from just simply doing a manual live update.

I'd call support for that. That shouldn't be happening.

sonyawiprud · April 17

MamaDuke7 said:

It's horrible. And why put time and energy into this instead of important things like chip readers, etc??? This is a big step backward. Makes me thankful to be transitioning to a different software next month.

which software are you going to?? We won't have your expert advice anymore?? That sucks!!

sonyawiprud · April 17

PLEASE ROLL IT BACK ASAP!! I have a 32 inch monitor and I can barely see the font, what's with the DL pictures? What was the purpose of doing this? Why wasn't this tested on a select few before rolling it out to everyone? HORRIBLE!!

sonyawiprud · April 17

MamaDuke7 said:

This feels like when you start your computer in Safe Mode and everything is a basic version of its true self.

THIS is exactly what I thought was happening, I had a few days off and came into this!! Tried everything to fix it, since i was off I was not made aware of upcoming changes, turns out I was also unsubscribed from receiving notifications from SL as well. What a **** show!

sonyawiprud · April 17

KellyR said:

FCSS said:

Be sure to fill out a survey in Sitelink to let them know about your thoughts on the new look. Click Help ---> Give Feedback ----> Complete the Survey and submit. Hopefully someone will take note of our thoughts on the new software and reconsider!

Here's where to provide feedback. I did see a post from Storable that they are following this feed and noting the feedback.

Done! Thank you!

sonyawiprud · April 17

FCSS said:

Be sure to fill out a survey in Sitelink to let them know about your thoughts on the new look. Click Help ---> Give Feedback ----> Complete the Survey and submit. Hopefully someone will take note of our thoughts on the new software and reconsider!

Done! Thank you!

MamaDuke7 · April 17

sonyawiprud said:

MamaDuke7 said:

It's horrible. And why put time and energy into this instead of important things like chip readers, etc??? This is a big step backward. Makes me thankful to be transitioning to a different software next month.

which software are you going to?? We won't have your expert advice anymore?? That sucks!!

We are switching to Cubby. So before long, I probably won't be much help for Sitelink users anymore, sadly.

This was a choice made above my head and one I'm hesitant to support.

bkramer · April 17

I'm not a fan of the new look either. It looks dated and is more difficult to read the text.

FCSS · April 17

MamaDuke7 said:

FCSS said:

Is anyone else having to reboot their computer just to get Sitelink Web Edition to load now? I never had this issue until the update. I am now having to restart my computer and then re-run the live update in the middle of the day just to get it to load back up for the afternoon. It won't load back up from just simply doing a manual live update.

I'd call support for that. That shouldn't be happening.

From Sitelink:

INVESTIGATING

We're aware of an intermittent issue causing login failures. Some SiteLink customers using Single Sign-On are receiving an "internal server error" message. This issue appears related to our authentication provider, and we're currently working with their support team. In the meantime, retrying your login may be successful. We appreciate your patience, and we'll provide updates as we learn more.

FCSS · April 17

Recent notice from Sitelink involving login errors for some user:

INVESTIGATING

We're aware of an intermittent issue causing login failures. Some SiteLink customers using Single Sign-On are receiving an "internal server error" message. This issue appears related to our authentication provider, and we're currently working with their support team. In the meantime, retrying your login may be successful. We appreciate your patience, and we'll provide updates as we learn more.

sonyawiprud · April 17

MamaDuke7 said:

sonyawiprud said:

MamaDuke7 said:

It's horrible. And why put time and energy into this instead of important things like chip readers, etc??? This is a big step backward. Makes me thankful to be transitioning to a different software next month.

which software are you going to?? We won't have your expert advice anymore?? That sucks!!

We are switching to Cubby. So before long, I probably won't be much help for Sitelink users anymore, sadly.

This was a choice made above my head and one I'm hesitant to support.

As evidenced from this thread, change and uncertainty is scary! I thank you for all that you have contributed to helping me all these years, you will be missed!

UstorGreenway · April 17

IMO, the new look is horrible. Various fonts, abundance of blank space, HORRIBLE 'color' scheme. I wonder how this 'update' actually passed quality control. Grade: D-

MamaDuke7 · April 17

sonyawiprud said:

As evidenced from this thread, change and uncertainty is scary! I thank you for all that you have contributed to helping me all these years, you will be missed!

Thank you so much. I appreciate that!

themage · April 17

I guess my facility is not part of the test group (thankfully), but I wonder if the background color change option is still there for you guys. It probably wont help much, if at all, but I am curious if anyone has tried it.

Company, Utilities, shift-ctrl-Q (form back color and button back color)

MamaDuke7 · April 17

themage said:

I guess my facility is not part of the test group (thankfully), but I wonder if the background color change option is still there for you guys. It probably wont help much, if at all, but I am curious if anyone has tried it.

Company, Utilities, shift-ctrl-Q (form back color and button back color)

I had that though yesterday. Still works, but doesn't help at all!

New Sitelink Look

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