Sitelink Web Edition Online Move In email issues

champstorage · May 19

Anyone using Sitelink Web edition with OMI? I really want to start offering OMI, however I've hit a road block with their system and the correspondences that it auto generates.

1. I can't edit or turn off any of the OMI emails that the tenant receives when making an online move in. Have you found a work-around for this?

2. When making an OMI Sitelink creates a "reservation" for the tenant, and then sends them a reservation confirmation email. Which would make sense if they were making a reservation, but completely confusing and not needed when doing an OMI. Again, Sitelink tells me that I can't stop this email from being sent out, and I also can't edit it.

Any work arounds or suggestions? thank you

themage · May 20

The reservation for OMI is a placeholder so the unit doesn't get rented to someone else if the new renter takes time getting the paperwork signed, etc. It really does help prevent problems.

The reservation email is automatic, but it is just part of the process. I am not sure it's all that confusing. Maybe I am wrong.

Ours has occasionally dropped the facility name from the reservation emails, and seems to have a logo we never created. It also says reservation will be honored up to 7 days, even though we have reservations disabled and set to expire next day. I wonder if that email is something the website admin can change. There are still several issues with the 'new' website that don't seem to be getting attention.

jimbo1956 · 10:06AM

It is confusing for a lot of people -I had one this morning that made 3 reservations and never did figure it out. This happens frequently. It seems like we pay top dollar for the premium software but is not easy for customers to navigate. I have facilities on Sitelink and Easy - On easy it is a one time process -no hunting for a link -just a quick move in process

Sitelink Web Edition Online Move In email issues

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