Separate payment between 2 units

ShareC13 · April 2018

How do I go about dividing a payment already made between 2 units? I didn't click on one unit number and then the other when I received the payment and it all went to one unit. so one unit is paid for 2 months instead of both units paid for 1.

Orkocean · April 2018

Easiest way if you have the access is just simply delete the payment and run it again. If it's a credit card you would need the information again. If it's cash/check you already have what you need. More complicated way would be to manually add a rent charge back to the one which was paid for 2 months and credit the other one to balance them out.

teamcapitola · April 2018

If you haven't performed a close, delete the payment and reapply it.

If you have already performed a daily close you are going to have to do one of two things depending on your accounting people & permissions levels.

1. NSF the payment, then reapply it across the two units. Easy way to get around the "set in stone" thing a daily close creates. Make sure to uncheck the "add fees" & "add to number" when you do the NSF since its not actually a returned check!

2. You can use admin adjustments and credits to spread it across the units.

I usually do the NSF thing if it is 2 linked units. I'm sure there are other creative ways to do this, so wait and see who chimes in!

skinman · April 2018

Yep.... void the receipt and reapply... if it's CC you'll have to do as the others suggested and add and credit charges.

Sue_C · April 2018

Orkocean said:

Easiest way if you have the access is just simply delete the payment and run it again. If it's a credit card you would need the information again. If it's cash/check you already have what you need. More complicated way would be to manually add a rent charge back to the one which was paid for 2 months and credit the other one to balance them out.

Image: https://us.v-cdn.net/6029665/uploads/editor/it/1s5f37reyeab.png

teamcapitola said:

If you haven't performed a close, delete the payment and reapply it.
If you have already performed a daily close you are going to have to do one of two things depending on your accounting people & permissions levels.
1. NSF the payment, then reapply it across the two units. Easy way to get around the "set in stone" thing a daily close creates. Make sure to uncheck the "add fees" & "add to number" when you do the NSF since its not actually a returned check!
2. You can use admin adjustments and credits to spread it across the units.
I usually do the NSF thing if it is 2 linked units. I'm sure there are other creative ways to do this, so wait and see who chimes in!

Image: https://us.v-cdn.net/6029665/uploads/editor/uc/f67qsv9p454f.png

JulieA · April 2018

If it was a credit card deleting a payment in SL doesn't delete the payment from the card. Correct?

Sue_C · April 2018

JulieA said:

If it was a credit card deleting a payment in SL doesn't delete the payment from the card. Correct?

Yes @JulieA that's correct. Neither a void nor NSF reversal will remove the transaction from the credit card processor. During a void however, the user will receive a prompt asking if you'd like to refund the credit card. If chosen, the payment can be deleted and refunded all at once.

Separate payment between 2 units

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