several units today suddenly have charge invoice fee checked
CVSSSTORAGE
Registered User, Daily Operations Certified ✭✭✭✭
Over 30 units today randomly have charge an invoice fee checked. They were not checked before. Did this happen to anyone else? I am now going through everyone's lease to make sure they wanted invoices
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i43storage Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭ -
Happened to me today, @CVSSSTORAGE . 2 units that are auto debit monthly. I went back into their files and took them off email invoice. Any one else had a delinquent tenant payoff and the map still has them as red/over locked? It never came up on reminders to reverse the over lock either. Did this just happened after the latest sitelink update?0
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@CVSSSTORAGE, @karen700, did you check in the account notes? The software will log that a change was made with a note on the account so you can track who made the change and when.1
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@Sue_Community no change was made in the unit notes just suddenly people are checked charge an invoice fee. So far I am at letter D unchecking it =(1
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it is like every other unit now =(0
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no notes here either.0
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the only changes is me switching it back but we have over 500 units so this will take a while.0
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@karen700 you can take them off of the red overlock by going into their ledger and unchecking overlocked.0
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Thank you @CVSSSTORAGE, I did that earlier....as the red unit on the map was making me crazy!!!!1
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You can change this setting in bulk, might be easier, go to Company > Utilities > Edit Tenant Settings, select All > Edit > and then check/uncheck invoice fee.
You also may want to contact customer support, they'll help figure what happened: 919-865-0789 (option 2). Good luck and hope this helps!2 -
i43storage said:Sorry @CVSSSTORAGE - we don't invoice.
The property that I'm at now did not send invoices. When I took over (Nov.16) I started e-mailing Invoiced 11 days before the due date (1st of the month). The 1st time I had to explain it to most of the customers, now close to 1/3 of my customers pay when they get the invoices.Just food for thought.
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Sue_Community said:You can change this setting in bulk, might be easier, go to Company > Utilities > Edit Tenant Settings, select All > Edit > and then check/uncheck invoice fee.
You also may want to contact customer support, they'll help figure what happened: 919-865-0789 (option 2). Good luck and hope this helps!
You could also go into charges & set the (Mailed Invoice Fee) to ZERO and uncheck the used at felicity box
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