Is anyone using a service like Surveymonkey.com for your exit survey? I've created a survey and tried attaching it to the exit survey that you can email to a tenant during a move out and it's not working. When the letter is emailed it does not allow you to click on the link. I think this would be a better way to get truthful answers rather than having your employee answer the questions on a move out. Especially since a lot of tenants move out after business hours.