Can we transfer refund to non linked units?

ASPTU · December 2018

I have some tenants with multiple units that wish not to be linked. Is there a way to transfer a refund to another unit that again is not linked? Thank you kindly

skinman · December 2018

I believe they have to be linked, but am not 100% positive on that as we link multiple units for the same tenant. Hopefully someone else will chime in.

MegumiM · December 2018

The only way I can think of is to manually credit the refund to the other unit. Then just dismiss the refund as unowed. In the reason just put that it was applied to another unit.
I'd call Sitelink to check, there could be a much easier way. It could be one of their hidden features.

Orkocean · December 2018

As they said above, gotta be linked or done via manual crediting. Techinically if you're THAT against crediting it you could link them, transfer the amount then unlink them back.

ASPTU · December 2018

That is what I figured, i just thought i'd ask. Thank you all!!!! Have a great day

bharatb · October 2022

There is a way!. Go to>'Company'> 'Setup'> 'Units & Tenants'> 'Edit Charges & Payments'. Search for the account with the refund remaining. If the account with the refund is a moved out account, then uncheck 'Show Only Current Tenants'. now select account with the refund. Click 'Transfer Payment to Another Unit'. It will then prompt you to select the account which you are looking to put the refund in... then follow the steps to confirm. Hope this helps :-)

BusyProperties · October 2022

I usually process the refund as cash to the tenant then make a cash payment on the 2nd unit, making good notes in both accounts.

storable_support · October 2022

@bharatb - This describes taking the last payment made on that account and moving it to another unit. This is usually done when the original payment was made on the wrong unit (e.g. similar tenant name or unit name). Unfortunately, this is not the same as taking a generated refund from one unit and moving that to another.

i43storage · October 2022

BusyProperties said:

I usually process the refund as cash to the tenant then make a cash payment on the 2nd unit, making good notes in both accounts.

That's what I usually do as well.

teamcapitola · October 2022

A way to transfer any payment to another unit is to go to Adjustments --> Ledger Adjustments --> Locate the unit & then the payment. Click "transfer payment to another unit"

Now you can do it with a refund, but you have to apply that refund to the account first (to whatever account it was originally). Then you can transfer it as a payment to another unit.

Also easy way to fix a payment applied to the wrong unit/account even after a daily close.

Note: you cannot split the transferred payment between multiple linked units, it has to go only to one single unit.

Can we transfer refund to non linked units?

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