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Lock cutting

PrimePrime WARegistered User
Question for the masses here, how many of you charge for a lock cut and have your tenants attempted to do it themselves ? Were any of your tenants successful at cutting their own, or do you even allow them to do their own?

Comments

  • OrkoceanOrkocean CARegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    $25 - Stated in lease. Case by case as far as enforcing or waiving the fee for me personally. Letting tenants do it themselves should not be allowed. What if they damage your door/latch in the process as they don't know what they are doing? A simple bolt cutter to a small padlock is one thing but if they're trying to cut a disc lock off themselves that's a whole different ball game. I've caught customers trying to bolt cut their own lock off before and what I always tell them is no customers are allowed to cut their own lock. It needs to go through the office so we are aware, otherwise we think you're out there trying to break in to units when we see you on camera trying to cut locks. 
  • CVSSSTORAGECVSSSTORAGE CARegistered User, Daily Operations Certified ✭✭✭✭
    We do $35 and no one can cut their own lock. Period. How would you feel if you rented somewhere and saw someone with bolt cutters in a storage? I would think it wasn't very secure. When a tenant says they cannot find their key and ask for a lock cut I let them know if they do not pay for a lock cut we will have to verify their key works next time they come in. They don't like it and get upset but hey I didn't lose your keys. 
  • i43storagei43storage WIRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    edited March 12
    We charge $25 to cut a lock off.  I would not allow my tenants to cut off their own lock (unless they are using a simple bolt cutter) because the chance of damaging the latch with a grinder is too great.
    Jean Marie
    I-43 Storage
  • skinmanskinman KSRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    We only charge $20.. and do not allow customers to cut their own locks. 
  • jayjayjayjay TXRegistered User, Daily Operations Certified, Advanced Operations Certified ✭✭✭
    $40 fee and must be prepared to re-lock unit before leaving.
  • ESSESS TXRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭
    $25 fee if they have a disc lock. Has to be prepaid so I can send a work order to corporate for maintenance to come grind it off.  If it's a regular Master style lock, I will use my bolt cutters and not charge. Tenant's are not permitted to cut their own locks. After maintenance comes, if the tenant hasn't left a new lock with us, I just put an overlock and blue tamper tag on it until they can come.
    Angela Reyes
    www.rentess.com
  • Malik123Malik123 WARegistered User

    Can you cut a lock ahead if you received permission from tenant by email? Or is it too risky to do it?






  • OrkoceanOrkocean CARegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    *IF* you feel comfortable enough to cut a lot without a tenant present and you did receive their permission I would film it from before cutting the lock until you have closed the unit and sealed it with a seal tag and overlock with the footage coming in and showing the seal tag #. Before hand I would confirm with the tenant that once again, they are giving you permission to cut the lock and this is the procedure that will be done. Let them know they need to show up the next day to re-lock the unit with their own lock.

    I've had to do this at a site as I was not getting back in town until after hours and the asst couldn't cut locks so we arranged the above method with approval from the tenant in writing. Anytime I think their may even be the slightest hint at a tenant claiming something is missing I record from start to finish. I had to visit another property at midnight a few weeks ago and ended up cutting a lock their as the on site thought people were living in a unit. Even with 2 police officers present I was still documenting everything properly.
  • i43storagei43storage WIRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    Malik123 said:

    Can you cut a lock ahead if you received permission from tenant by email? Or is it too risky to do it?







    I think I have only cut a lock once with the tenant actually present.  I get the request in writing, cut the lock, and place a manager lock on until the tenant puts a personal lock back on. 
    Jean Marie
    I-43 Storage
  • skinmanskinman KSRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    Just the opposite here.. I will not cut a lock unless the lease signer is present. :)
  • Malik123Malik123 WARegistered User
    thank you guys! i appreciate it!
  • CVSSSTORAGECVSSSTORAGE CARegistered User, Daily Operations Certified ✭✭✭✭
    @Malik123 ;
    the only time I will cut a lock without a tenant here is if they have already secured the second spot with their new lock. Sometimes maintenance cannot get to it while they are here so we have them buy a lock and put it on the free spot and verify which one to cut and he will cut it after hours so it stays secure
  • AKKathieAKKathie NARegistered User
    Wow! We charge $50 for a lock cut in 48 hrs and $100 if it is a "I need it right now" situation (or at least they think it is.)

    I still have to notify a maintenance tech to come to my store and drill out the plug lock.  We do NOT use padlock/disc locks.  Not as easy for thieves to break in.  Our insurance approves.
    Still a customer must sign a waiver and then we go out with my red tab and give them a new padlock and keys to overlock it until the plug can be drilled out, replacing it with a store blue plug lock. Thus making sure at NO TIME do we have access to their unit belongings.  Once that is done, I call them, they remove the padlock (which is theirs to keep), return my red tab to me and purchase (at 1/2 off) a new plug lock and then I go remove the blue plug so they can put their new one in.  If we don't do it this way, they keep using the padlock and never purchase the required new plug lock. Or, if we don't put the blue plug in, they put their plug lock on AND use the padlock.  (Jeesh! :( Customers!)

    Fee sure cuts down on the number of cut requests!  I try to make it very clear during the lease signing - "I am giving you a lock, it has 3 keys on one ring, please REMOVE one and put it in a safe place, because if you lose ALL of them I have to charge you...."
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