Receipts for online payments

Faye
Faye Registered User ✭✭✭✭
We are using SL websites and have it set up for online payments. I have a tenant that says she is not getting a receipt or confirmation after making her payment. Is there a fix so she will receive confirmation or is this just how it is?

Welcome!

It looks like you're new here. Sign in or register to get started.

Comments

  • JamesStorage
    JamesStorage Registered User ✭✭✭
    I think that's just how it is. Our tenants have the same thing. Usually they email me asking me to send them a receipt
  • Faye
    Faye Registered User ✭✭✭✭
    I think that's just how it is. Our tenants have the same thing. Usually they email me asking me to send them a receipt
    Same here. 
  • Shawnab8
    Shawnab8 Registered User, Daily Operations Certified ✭✭
     
  • MamaDuke7
    MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    They may not recognize it or it may go into their spam folders.  Online payment receipts (and if you use the automatic autobill processing) come from noreply@smdservers.net and not from your company email address.
  • Faye
    Faye Registered User ✭✭✭✭
    MamaDuke7 said:
    They may not recognize it or it may go into their spam folders.  Online payment receipts (and if you use the automatic autobill processing) come from noreply@smdservers.net and not from your company email address.
    We were told by Site Link that when tenants pay online they do not receive a receipt. 
  • JulieA
    JulieA Registered User ✭✭✭
    Faye said:
    We were told by Site Link that when tenants pay online they do not receive a receipt. 
    Most payment processors send out the notification.  However I have huge problems with that because they either are detected as spam when being sent or received.

Welcome!

It looks like you're new here. Sign in or register to get started.

Welcome!

It looks like you're new here. Sign in or register to get started.

© 2018 SiteLink Software, LLC. All Rights Reserved

Terms of Use  |  Privacy Policy   |  Cookies Policy   |  Help  |  Contact Community Manager   |  Change Marketplace Ads