Receipts for online payments
Faye
Registered User ✭✭✭✭
We are using SL websites and have it set up for online payments. I have a tenant that says she is not getting a receipt or confirmation after making her payment. Is there a fix so she will receive confirmation or is this just how it is?
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Comments
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I think that's just how it is. Our tenants have the same thing. Usually they email me asking me to send them a receipt1
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Same here.JamesStorage said:I think that's just how it is. Our tenants have the same thing. Usually they email me asking me to send them a receipt0 -
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MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭They may not recognize it or it may go into their spam folders. Online payment receipts (and if you use the automatic autobill processing) come from noreply@smdservers.net and not from your company email address.0 -
We were told by Site Link that when tenants pay online they do not receive a receipt.MamaDuke7 said:They may not recognize it or it may go into their spam folders. Online payment receipts (and if you use the automatic autobill processing) come from noreply@smdservers.net and not from your company email address.0 -
Most payment processors send out the notification. However I have huge problems with that because they either are detected as spam when being sent or received.Faye said:We were told by Site Link that when tenants pay online they do not receive a receipt.
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