Receipts for online payments

Faye · February 2019

We are using SL websites and have it set up for online payments. I have a tenant that says she is not getting a receipt or confirmation after making her payment. Is there a fix so she will receive confirmation or is this just how it is?

JamesStorage · February 2019

I think that's just how it is. Our tenants have the same thing. Usually they email me asking me to send them a receipt

Faye · February 2019

JamesStorage said:

I think that's just how it is. Our tenants have the same thing. Usually they email me asking me to send them a receipt

Same here.

Shawnab8 · May 2019

MamaDuke7 · May 2019

They may not recognize it or it may go into their spam folders. Online payment receipts (and if you use the automatic autobill processing) come from noreply@smdservers.net and not from your company email address.

Faye · May 2019

MamaDuke7 said:

They may not recognize it or it may go into their spam folders. Online payment receipts (and if you use the automatic autobill processing) come from noreply@smdservers.net and not from your company email address.

We were told by Site Link that when tenants pay online they do not receive a receipt.

JulieA · May 2019

Faye said:

MamaDuke7 said:

They may not recognize it or it may go into their spam folders. Online payment receipts (and if you use the automatic autobill processing) come from noreply@smdservers.net and not from your company email address.

We were told by Site Link that when tenants pay online they do not receive a receipt.

Most payment processors send out the notification. However I have huge problems with that because they either are detected as spam when being sent or received.

Receipts for online payments

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