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myHub Dashboard vs. Reports Discrepancy

JustStorageJustStorage TXRegistered User

When I log into MyHub and head to the Dashboard, I like to check the ‘Rentals’ (move-in/move-out/net/transfer) numbers.  Recently, I noticed the move-in/out/net/txfr numbers on the Dashboard don’t align with any other report I pull from MyHub, regardless of the date settings I use.  


Can anyone explain the reason for this discrepancy?


Thank you!

Best Answer

  • Eric_LewisEric_Lewis NCRegistered Moderator, Community Manager, SiteLink Tech Support, Daily Operations Certified, Advanced Operations Certified, Administrator Certified marketplace moderator
    Accepted Answer
    @JustStorage
    Thanks for information.
    Looks like there is a defect in the dashboard calculations. At this point please use the rental activity for accurate information. I have submitted a ticket to Dev and the information will be reviewed on Monday 11/25. 

Answers

  • MamaDuke7MamaDuke7 CARegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
  • Eric_LewisEric_Lewis NCRegistered Moderator, Community Manager, SiteLink Tech Support, Daily Operations Certified, Advanced Operations Certified, Administrator Certified marketplace moderator
    edited November 2019
    @JustStorage

    Can you direct message me your Corp/Loc and the specific day you are looking at? We will take this offline for privacy issues and post the resolution/answer once the outcome is determined.

  • Alison_EvansAlison_Evans IARegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified
    Any update on this issue?
    Alison Evans
    Director, Waterford Asset Management
    Chairperson, IASSA Board of Trustees 
    www.highlinestorage.com
  • JustStorageJustStorage TXRegistered User
    Not that I'm aware of.  Last time I checked, maybe a week ago, the discrepancy still existed between the dashboard and reports.  The accurate number is on web reports number.
  • Eric_LewisEric_Lewis NCRegistered Moderator, Community Manager, SiteLink Tech Support, Daily Operations Certified, Advanced Operations Certified, Administrator Certified marketplace moderator
    The issue is still being looked at by development. myHub dashboard is not accounting for anomalies like backdated or future move in/out dates. Whereas the SiteLink reports are more dynamic.  It is likely this will be a complete overhaul rather than one off fix of a specific component.  I still suggest using the report as the source of truth in the meantime.  
  • JustStorageJustStorage TXRegistered User
    I appreciate the update.  I've been using the reports - I just preferred the dashboard for quick reference or mobile usage.  I'll definitely remove that category so I don't misreport numbers to myself.  Have a good one.
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