Reversing a Voided Receipt
Protec
Registered User ✭
I voided a receipt this morning and did NOT refund the customer. Is there a way I can reverse this so the payment is applied to the customers account again? I should add that the payment is still being processed with the processor and i do not have authorization to reverse it, and cannot reach anyone in my company who is authorized.
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Comments
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MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭You will to manually add the payment again using the authorization number, which keeps it from running again. There is no way to undo a void.2 -
Would i be able to find the Auth number in SiteLink, or is this only available through the processor?1
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and would i put the card number in again, or only the Auth number?1
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MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭The auth number is on the receipt. You put *XXXX (the last 4 of the card from receipt with asterisk first). Then the auth number in that field.
It will confirm with you a couple times if you really really want to process a payment without going through the processor again!!!2 -
Thank you!! This worked perfectly.2
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