Turning Off the Online Rental Feature

Hi Julie. We're sorry for this frustration and definitely understand why it's burdensome. Our Support likely recommended this already, but I want to make sure you've received all the info possible, so please forgive any redundancy... You may want to consider requesting that your API integrator (the website developer) push notifications to alert you to online rentals. While it wouldn't trigger a phone call, it might help some. I've made sure that our Product Team has seen your feedback and understands the value of enabling such a feature in the future. Thank you for taking the time to let us know how we can improve! 

Hi again, Julie. Apologies for my delay in following up with you on this and thanks for clarifying which product you're using, I mistakenly thought it was a custom website. It seems you are receiving all possible notifications available to you at this time. However, I extended this conversation with our team and this feature request has been added to the list of our planned improvements to support contactless move-ins. Thank you so much for your feedback!