Session Timing Out
mistore
Registered User ✭✭✭
I've been getting some feedback from tenants using the online portal to pay; they keep reporting that when they attempt to pay, they get a "session timed out" or "session expired" message, and their payment does not go through.
Is that something that is set here, on the Payments tab? Does having it at "0" mean that they can not pay online if there is a balance due on their account?
Is that something that is set here, on the Payments tab? Does having it at "0" mean that they can not pay online if there is a balance due on their account?
0
Comments
-
MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭That has been a known issue with Safari for quite some time. Tell the customers to use a different browser like Chrome or Firefox to get past this.0 -
Hello. In addition to @MamaDuke7's great advice, you might want to check this out! https://storageforum.sitelink.com/discussion/3097/troubleshooting-web-template-errors-when-using-an-iframe0
-
Some of our tenants have had this problem. Usually when paying using their phones. When they go home to their computers it never seems to be a problem.0
Categories
- All Categories
- 2 What's New
- SiteLink Community Discussions
- 2K SiteLink General Discussions
- 81 SiteLink myHub
- 48 Lead to Lease
- 15 Price Optimization
- 36 SiteLink Certified Professional
- 193 How-To's
- 97 Training Videos
- 7 Other Resources
- 87 SiteLink, SpareFoot & storEDGE merge
- Self-Storage Operations
- 65 Starting Out in Self-Storage
- 3 3rd Party Management
- 223 Regional Discussions
- 191 Miscellaneous Discussions
- 39 Industry Webinars
- SiteLink Marketplace
- 62 Self-Storage Website Design & Listing Services
- 32 Credit Cards & Payment Processing
- 31 Self-Storage Call Centers & Kiosks
- 46 Notifications, SMS & Phone Integrations
- 93 Self-Storage Insurance, Legal & Auctions
- 11 Self-Storage Revenue Management & Analytics
- 24 Gates & Access for Self-Storage Facilities
- 10 Ancillary Services for Self-Storage Facilites
- Self-Storage Times
- 62 News
- 30 Opinion
- 147 Lifestyle