-
Expiring Credit Card Notices in Sitelink
Has anyone experienced Sitelink randomly not prompting for an expiring Credit Card on auto-billing accounts? Normally (and for 98% of the time with us) we get prompted to send an "expiring credit card" notice/letter ahead of an expiring card date. Once processed Sitelink leaves a system note on the account regarding the…
-
Autopay Set-Up
98% of my property is on autopay, so it takes a LOOOOOOONG time. Is there a way to set up SiteLink to automatically run autopay at a certain time during closed hours? (I tried to select "Billing and Accounting" under the "How-To's" category, but it was unavailable.)
-
Expiring autopay credit cards
Anyone else having any issues with expiring Credit Cards & Sitelink notification? Normally, when a stored credit card is about to expire, Sitelink prompts us to email an "expiring credit card" letter ahead of the exp. date. Over the past year I've noticed 6-7 accounts that were never prompted for an expiring credit card,…
-
How do I make it a different name on the autopay authorization?
I have a few tenants that are using other people's credit card to pay - but when I print out or send via esign the form has the main tenants name on it - I want it to have the actual card holders name.. I have tried what I thought would be the key words but nothing seems to be linking. Please help.
-
How do you turn AutoPay off for tenants who have already moved out in SiteLink?
How do you turn AutoPay off for tenants who have already been moved out in SiteLink (an associate can't remember if they turned it off or not) OR determine if Autopay is turned off for tenants who have already been moved out in SiteLink? When I go to former tenants it is not possible to go to their Ledger Settings which is…
-
Autopay for linked accounts with two separate credit cards
My tenant has multiple units he wants to pay on two different credit cards using autopay. Is it best to unlink the accounts so the correct card he wishes to pay with automatically will process automatically, or is there a way to keep them linked and autopay on the date due using the card that the tenant has specified for…
-
SiteLink VOIDED the credit card transaction?
Hello! We went to process our accounts on autopay this morning, and received a new notice on one of the accounts. We've never seen a decline like this, can anyone explain what happened? "Credit Card - The SiteLink payment transaction failed.SiteLink VOIDED the credit card transaction through the credit card processor so…
-
Tenant Auto-pay List
Is there a way to create a separate list of just "Auto-Pay" tenants so I can more easily check their status? Some have been put on auto pay by mistake and the idea of looking at each and every tenant will be daunting.
-
Double Charges
Just a heads up with anyone using Sage/Paya: I have tenants that were double charged today. It is the same error messages that were in the tenant notes as last month.
-
auto pay pending 3x in tenants account??
I had multiple people call I've heard of 2 before with disabled avs but its showing in their accounts 3 times.. how can I avoid this and why is this happening?
-
Autopay in Advance
Hello everyone! We have a tenant who is on autopay, and would like to be perpetually a month in advance so he will have a month of cushion if something ever happens with his card. He is currently paid through 4/4/18, and wants us to run it for the full month of 3/4/18. Do I need to manually keep track of this every month…
-
Auto Bank Payments
Where do I enter a tenants bank information for auto pay?
-
Autopay: entering credit card or ACH info only once for multiple units?
Is there a way to enter credit card or ACH information (or re-enter it) only once for multiple units? We have lots of multiple unit tenants, and with all the credit card fraud happening, entering a new CC number for them is an opportunity to enter one incorrectly.