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Overlock unit for reasons other than unpaid rent
do you overlock units for other reasons other than their rent is late? IF so how do you track these units in SiteLinl
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tenant screen additional and alternate
What is the difference between an additional address and alternate - how do we get additional people on the lease?
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Mass Email
Is there an easy way to send an email to all customers? We have made a ton of security upgrades and I would like to let everyone know what we have done.
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void a payment authority!
I took in a multiple tendered payment. I received a check for $60.00 and $69.00 on a Visa. I mistakenly left the full amount, $129.00 as all check, then also did the Visa for $69.00. The system will not let me (part time relief) OR my manager void the check payment so we can redo it as the proper amount, $60.00. What are…
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Paperless
Does site link have an option to add things like scanned DL & Docs. Outlook emails etc into cust accts? Thankyou!!
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Label Printing
Does anyone else have issues when printing labels via sitelink? We're using the proper label style #5150 that it says but it causes it to print the top half of the names outside the top of the label resulting in it getting the top half of the letters onto the label above them. Would love an option to add spacing to the…
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Third "type" of account?
Does anyone know if there is a way to set up a third type of account for a tenant? Currently the only options I see are commercial and residential on the tenant screen.
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Sitelink and Outlook
Since the Nov 14 2017 Sitelink update, our batch emails (late notices, reminders, invoicing, etc.) have been failing. The first tenant in the list will be processed, then the process fails and needs to be restarted multiple times for each tenant in the list. Anyone else seeing this?
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Santa visits SiteLink
A special visit from Annas Gourmet (Chris Duke and Anna Duke - wearing Santa Hats) made our afternoon "Sweeter"! Great job on fulfilling our order and thank you for the treats!
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Microsoft exchange
I just switched to Microsoft Exchange so we can send more emails... We use the SMTP option but it is giving us an error message saying we don't have permission to send emails on our emails behalf. Does anyone know how to fix this? I think it is because we are trying to us SSL Authentication and not the other T one.…
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Year End Review - SiteLink Milestones & More
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Emails
We have GoDaddy for our emails, but we are needing to send more emails but not wanting to spend an arm and leg with GoDaddy. What do you use to send emails? Or should we suck it up and spend money with GoDaddy? We are having to break up our invoices and credit cards (emailed receipts) into groups which is an inconvenience.…
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Invoices
Do you charge for emailing an invoice? and does SiteLink charge our Facility for the process?
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Web Payments slow to update tenant account
Why does it seem like it takes forever for SiteLink to update a SOME tenant account after they make a web payment? This has happened on more than one occasion: Sent tenant rent reminder, tenant logs in their account and pays in full. We receive payment notification but the tenant remains on the collection list until after…
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Protection plan / Insurance mass update?
After purchasing a new site and enforcing a new lease, we now require Protection plan. Is there a way of adding insurance to all that do not have it or does it have to be done on each account?
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Military Tenants?
Has anyone found away to show that someone is in the military in Sitelink?
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Cremains (ashes) in abandoned or auctioned units?
What have folks done with cremains or ashes found in storage units?
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Snow Day
Anyone else?
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What reports do you allow your employee to have access to?
What reports do you allow your employee to have access to? I think that they should have access to Tenant Reports, Unit Reports, Merchandise Reports, Deposit Reports and Insurance Reports but as far as Financial Reports I do not think they should have access to all of them. I wish Sitelink would let you choose which…
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Transfer as a lead type
Was curious about a new option under Lead to Lease. We get tenants occasionally who inquire about transferring units ahead of time and if it's not too far away we'll usually hold a unit close to their current one for them to make things easier. To do this we create a lead in Lead to Lease to reserve it for them, the…
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ACH Shortcut Keys for Payment
Does anyone remember the shortcut keys to make a one time ACH payment in the payment screen? I thought we had used CONTROL/SHFT/H before but it does not seem to work.
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DECEMBER 2017 POLL: What do you feel is the biggest advantage of using SiteLink eSign™?
SiteLink eSign™ has many benefits – choose the one with the biggest impact on your business.